Liz Mashengele
Assistant Property Manager (Head Tenant Liaison Officer and Leasing Coordinator) at Crompton Partners Estate Agents- Claim this Profile
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Bio
Credentials
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International Computer Driving License
Speciss CollegeNov, 2011- Oct, 2024
Experience
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Crompton Partners Estate Agents
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United Arab Emirates
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Real Estate
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1 - 100 Employee
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Assistant Property Manager (Head Tenant Liaison Officer and Leasing Coordinator)
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Jun 2020 - Present
Conducted vacant property viewings to highlight key features, answer questions and redirect concerns to get new tenants.Assessed property upon tenants moving in or moving out, compiled information and wrote reports regarding findings for submission to the maintenance department for further action and liaison with the landlords.Processed offer letters and assisted tenants with the tenancy contract signing process and the utility registration process.Responded to messages and inquiries as soon as received from both tenants and landlords and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.Compiled maintenance queries from tenants and repair requests for submission to landlords for approval and reached out to local contractors for bid proposals.Took note of the non-renewal of tenants of the apartments to later advertise the properties after move out.Established strong, professional relationships with tenants by promoting team collaboration and delivering exemplary customer service.Developed and executed plans to achieve and maintain quick turn around time for vacant property's.Administered operations to handle needs of more than 300 tenants across all property units.Followed up on delinquent tenants and coordinated collection of overdue rental payments.Assisted tenants to get the utility clearances upon moving out and processed security deposit refunds.Attended staff meetings and took extensive notes to share with the management team.Evaluated and recommended changes in rental pricing strategies to remain competitive in market to the landlords.Handled tenant complaints promptly and appropriately, calling in repairmen and other support services.Tawtheeq generation assistance under owners UAE pass and Smarthub accounts and close liaison with the Abu Dhabi Municipality for the assistance of any issues detected during the tawtheeq generation process.
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Loan Operations Specialist
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Mar 2017 - Jan 2020
Recommended loan approvals and denials based on customer loan application reviews.Originated, reviewed, processed, closed and administered customer loan proposals.Reviewed and edited loan agreements to promote efficiency and accuracy.Advised clients on mortgage, education and personal loans.Compiled database of loan applicants' credit histories, corporate financial statements and other financial information.Successfully closed average of 200 loans per month.Interviewed and hired talented individuals with top-level strengths, improving organizational talent and skill set.Developed and maintained relationships with local banks.Maintained strict confidentiality of bank records and client information.Assisted senior-level credit officers with complex loan applications.Developed prospects for new loans by conducting 50 cold calls weekly.Helped college students obtain financial aid through loan programs.Proactively identified solutions for customers experiencing credit issues.Client Liaison and Customer Relationship Management by ensuring efficient CRM.Assisted in loan repayments collection via debit orders, banks transfers, POS payments and cash payments.
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CBZ Bank Ltd
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Banking
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400 - 500 Employee
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Bank Teller
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Jul 2014 - Aug 2016
Assisted customers with setting up or closing accounts, completing loan applications and signing up for new services.Educated customers on use of banking website and mobile apps.Answered customer inquiries regarding account balances, transaction history, services charges and interest rates.Removed mutilated currency from circulation.Logged cashier's checks and other transactions to maintain accurate account records.Sold and cross-sold bank products to new and existing customers.Reconciled cash drawer and resolved discrepancies.Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.Turned in excess cash to maintain drawer security.Provided customer records, account statements and copies of checks.Assisted customers with compromised debit cards and issued new credentials.Counted and packaged currency and coins.Processed customer transactions promptly, minimizing wait times.Answered telephone inquiries on checking and savings accounts, loans and lines of credit.Recognized needs and referred to appropriate representative or line of business for cross-sell or service opportunities.Assisting customers with processing transactions, such as deposits, withdrawals, or payments, resolving complaints and account discrepancies.Followed all bank financial and security regulations and governmental regulations and procedures.
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Bank Clerk
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Aug 2012 - Jun 2014
Answered customer inquiries regarding account balances, transaction history, services charges and interest rates.Prepared, sorted and distributed monthly reports to appropriate branches.Identified sales opportunities and referred customers to branch partners in financial services.Learned about customer's financial needs, established trust and optimized sales opportunities resulting in quality customer service.Stocked supplies for customers and personal teller station.Answered telephone inquiries on checking and savings accounts, loans and lines of credit.Processed customer transactions promptly, minimizing wait times.Wrote and distributed customer correspondence.Counted, verified and handled bank deposits and armored car transactions.Executed wire transfers, stop payments and account transfers.Conducted regular proof work and followed up on chargebacks and deposit corrections.Maintained friendly and professional customer interactions.Received loan and utility payments, sending funds to our VIP clients.Carried out any other duties assigned by supervisors and or management.
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Executive Assistant to Director
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Jan 2011 - Aug 2012
Prepared documents, reports and presentations for executives and board members using advanced software proficiencies.Screened calls and emails and initiated actions to respond or direct messages for managers.Produced accurate office files, updated spreadsheets and crafted presentations to support executives and boost team productivity.Organized and coordinated conferences and monthly meetings.Worked collaboratively with auditors throughout reviews, offering assistance and clerical support.Trained junior office staff in correct procedures and reporting requirements.Researched, proposed and implemented vendor agreements to decrease costs and improve services.Created expense reports, budgets and filing systems for management team.Developed and maintained automated alert system for upcoming deadlines on incoming requests and events.Transcribed minutes of meetings and executed meetings and events for company to support sales, business development and senior management teams.Responded to emails and other correspondence to facilitate communication and enhance business processes.Developed and updated spreadsheets and databases to track, analyze and report on performance and sales data.Processed travel expenses and reimbursements for executive team and senior management group.Greeted arriving visitors, determined nature and purpose of visit and directed individuals to appropriate destinations.Promoted team productivity by keeping supplies organized and well-stocked.Filed paperwork and organized computer-based information.Organized logistics and materials for each meeting, arranged spaces and took detailed notes for later dissemination to key stakeholders.Managed and reviewed filing and office systems.Answered high volume of phone calls and email inquiries.Executed basic banking and bookkeeping tasks.Handled logistics, catering, agendas and travel arrangements for meeting and event planning the CEO
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Education
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2015 - 2018
Women’s University in Africa
Bachelor of Science - ME, Banking & Finance -
2011 - 2011
Speciss College
International Computer Driving License (ICDL), Computers
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