Experience

G3 Genuine Guide Gear

• Canada
• Sporting Goods Manufacturing
• 1 - 100 Employee

• Manager of Customer Experience & Dealer Services

  • Oct 2021 - Present

  - Management of a team of Customer Experience Specialists & Dealer Services Specialists (Territory Managers), encompassing all sales at G3 - Personally responsible for communications, order management, warranty and shipping solutions for all international distributors - generating and measuring KPIs, reporting to Sr. Leadership on a weekly basis - Overseeing recruiting, hiring, training & development of all CX/DS hires - Systematically reporting all product feedback and warranty trends from all channels to Product Development & Quality teams Show less



OTB Charters

• Sunshine Coast, British Columbia, Canada

• Co-owner

  • Jun 2016 - Present

  A small fishing charter and boat-access adventure tourism business, based in Pender Harbour, BC. A small fishing charter and boat-access adventure tourism business, based in Pender Harbour, BC.



Patagonia

• United States
• Retail
• 700 & Above Employee

• Store Manager

  • Oct 2014 - Oct 2021

  - opening manager of Patagonia Vancouver - recruited opening team, supported training, scheduling, and marketing of new store in new market - supported training of new managers throughout the company, via store visits across North America and coordinating/leading group trainings for freshly hired people leaders - recruiting/hiring/managing a team of 10-25 staff through 7 years of growing business (including the COVID years - embracing change and adaptation!) - leading my team in turning our shop into a community hub for events, environmental activism, customer service, and everyday positive vibes Show less



lululemon

• Canada
• Retail
• 700 & Above Employee

• Store Manager

  • Feb 2013 - Oct 2014

• Assistant Manager

  • 2011 - 2013

• Keyleader & Community Coordinator

  • 2008 - 2011