Spa Director

• Oct 2022 - Present

Manager of Spa, Wellness & Retail

• Jun 2021 - Oct 2022

Manager of Spa Wellness & Retail at Marriott International

• Jan 2020 - May 2021

Spa Manager

• Mar 2019 - Jan 2020

Spa Supervisor at Gaylord Palms Hotel

• May 2018 - Mar 2019

Spa Coordinator at The Ritz-Carlton

• Jan 2015 - May 2018

Guest Service Representative at The JW Marriott

• Feb 2013 - Jan 2015

Marriott Hotels, Marriott International’s flagship brand with more than 500 global locations, is advancing the art of hosting so that our guests can travel brilliantly. As a host with Marriott Hotels, I helped keep this promise by delivering premium choices, sophisticated style, and well-crafted details. JW Marriott is part of Marriott International's luxury portfolio and consists of more than 70 beautiful properties in gateway cities and distinctive resort locations around the world. I was responsible of organize, confirm, process, and conduct all guest check-ins/check-outs, requests, changes, and cancellations. Secure payment; verify and adjust billing. Activate and file room keys. Process all guest requests and relay messages. Identify and explain room features to guests; supply guests with directions and information regarding property amenities, services, and hours of operation, and local areas of interest. Answer all internal and external calls, ensure that any outstanding requests or problems from the previous day receive priority and are resolved. Run and review daily reports/logs. Accept and record wake-up call requests and deliver to appropriate department. Process all payment types, adjustment vouchers, paid-outs, correction vouchers, and miscellaneous charges; provide change. Notify Loss Prevention/Security of any guest reports of theft or emergencies. I also assisted with the training of new hires and made sure they had all the tools to be set up for success and provide first class service, each training lasted about 2 months and I training 3 new associates. I was also a 6 time winner of the Guest Arrival Experience contest in less than a year where the associate with the most higher rating would get a bonus each moth. I was always willing to help wherever they needed me and always assisting other departments since I was also trained in the areas of food and beverage.

Medical Aesthetician

• Aug 2016 - May 2018