Experience

Hillary Outdoors
• New Zealand
• Non-profit Organizations
• 1 - 100 Employee
• Virtual Business Manager

  • May 2021 - Present

Freelance
• Egypt
• Human Resources
• 1 - 100 Employee
• Virtual Assistant

  • Mar 2021 - Present

L.C.Ceramics / Art Locker
• Ceramic artist

  • May 2017 - Mar 2021


Extension 350, Northland Inc

• Project Manager

  • Nov 2016 - Jan 2020

  Extension 350 is a long-term farmer learning from farmer extension programme led by Northland farmers. It was launched in 2016 and I was in a support role until a recent opportunity to move into project management came up. Our projects focus is on-farm and for farmers. Extension 350 is a long-term farmer learning from farmer extension programme led by Northland farmers. It was launched in 2016 and I was in a support role until a recent opportunity to move into project management came up. Our projects focus is on-farm and for farmers.


Northland Inc
• New Zealand
• Government Relations Services
• 1 - 100 Employee
• Executive Assistant

  • Jul 2015 - Apr 2017

Hancocks Wines and Spirits
• Executive Assistant

  • Feb 2014 - May 2015


Financial Markets Authority (FMA)

• Government Administration
• 1 - 100 Employee

• Executive Assistant / Senior Team Administrator

  • Jun 2013 - Feb 2014

  •Diary management •Email and calendar management •Travel bookings •Document formatting •Event planning and execution •Collating expenses •Relief receptionist and assistant to other senior staff •Diary management •Email and calendar management •Travel bookings •Document formatting •Event planning and execution •Collating expenses •Relief receptionist and assistant to other senior staff



The Rees Hotel & Luxury Apartments

• New Zealand
• Hospitality
• 1 - 100 Employee

• Events Coordinator | PA to GM | Duty Manager

  • Feb 2012 - May 2013

  Events Coordinator | PA to CEO Key Achievements & Responsibilities • Manage and execute all Conference, Event and Tour Group bookings, including initial quotes, client liaison, being on site during entirety of event and following up after departure • PA to CEO for all tasks required • Manage allotments, update rates and special offers • Initiate standard operating procedures for Front Office Department • Assist Reservations Team • Work closely with Director of Sales & Marketing in meeting S&M objectives including hosting and conducting Site Inspections for key wholesalers and agents Duty Manager Key Achievements & Responsibilities • Full responsibility of the property in the absence of the CEO • Overseeing, liaising and ensuring all departments coordinate with the front office for the smooth running of the hotel • Lead & manage the Front Office Team to ensure all duty shifts are carried out accurately and promptly according to brand standards • Be the first point of contact for all guest complaints and ensuring they are dealt with efficiently and diplomatically • Coordinate and prepare the hotel manual for its annual Qualmark Assessment for the hotel’s star rating – Maintained 5 Star Rating following assessment • Oversee Food & Beverage Services as necessary in maintaining Brand Service Standards • Resident manager for all Key VIP Groups during their stay for any operational requirements Show less



NSP | Poderi Crisci

• Office Coordinator

  • Nov 2012 - Feb 2013

  •Manage all reservations (take and reconfirm, including functions and large groups; across both properties) •Assist Accounts Manager (Collating Invoices / Statements, entering data into MYOB, ordering supplies) •PA to Managing Director (Diary management, appointment and event bookings, manage all incoming correspondence) •HR work (advertising positions available on Seek.co.nz, vetting applicants and preparing offers / contracts, preparing letters for Immigration as required) •Answering all incoming communication professionally and efficiently (Calls, emails and mail) •Managing all aspects of loyalty club and issuing gift vouchers. Show less



The Spire Luxury Boutique Hotel

• Front Office Manager

  • Oct 2007 - Dec 2011

  Front Office Manager •Manage Front of House team (Prepare fortnightly rosters, arrange leave requests) •Prepare payroll and invoices / statements for Finance •Manage and monitor hotel reservations, meet and greet at airport and be on hand to assist throughout guest stay •Manage group and VIP reservations •Create packages for direct and agent sales •Communicate all necessary guest information to appropriate departments throughout stays •Ensure rooms and amenities are up to standard prior to and during guest stays, source new products as required •Manage and update Siteminder and Booking Button (rates and inventory for online booking system) •Invoice accurate sales through all travel agents and follow up any unpaid or late accounts promptly •Order required supplies for all departments (Front Office, Housekeeping, Food and Beverage) •Arrange all maintenance requirements •Update and maintain hotel website •Constantly promote the hotel and services at all times Guest Services Agent •Cash handling •Showing guests around the hotel and through their rooms •Confirming reservations •Suggesting and booking activities for guests •Working closely with IBO’s, WS’s, TA’s and OTA’s •Assist Food and Beverage department Marketing Assistant to GM •Provide promotional material to clients •Update and maintain hotel website •Coordinate and assist in designing hotel collateral Show less


Distinction Hotel Group
• New Zealand
• Hospitality
• 1 - 100 Employee
• Hotel Receptionist

  • Mar 2010 - Sep 2010