Experience

JSG Trucking

• United States
• Truck Transportation
• 1 - 100 Employee

• Dispatcher

  • Sep 2015 - Present

  Provide support to drivers/customers cross a busy, fast-paced office environment. Manage simultaneous projects and maintain calendars to ensure deadlines are met. Incoming and outbound customer service and dispatch calls for multi-line phone system. Point of contact for customer service inquiries. Receive customer complaint calls Address client questions and concerns in a professional manner and resolve issues according to company policy. Provide support to drivers/customers cross a busy, fast-paced office environment. Manage simultaneous projects and maintain calendars to ensure deadlines are met. Incoming and outbound customer service and dispatch calls for multi-line phone system. Point of contact for customer service inquiries. Receive customer complaint calls Address client questions and concerns in a professional manner and resolve issues according to company policy.



Ryder (Optimum Temp Agency)

• Dispatch Clerk

  • Sep 2014 - Feb 2015

  Demonstrated proficiency in customer service and dispatch within a high volume environment calmed upset and very angry customers. Researched and rapidly resolved problems and rebuilt client trust to prevent loss of account. Update customer profile accounts. Conflict resolution for customer complaint calls Administrative support to driver’s. Demonstrated proficiency in customer service and dispatch within a high volume environment calmed upset and very angry customers. Researched and rapidly resolved problems and rebuilt client trust to prevent loss of account. Update customer profile accounts. Conflict resolution for customer complaint calls Administrative support to driver’s.



Save Tow

• United States
• Transportation/Trucking/Railroad
• 1 - 100 Employee

• Dispatcher

  • Jan 2014 - Sep 2014

  Excelled in the role requiring the ability to handle a high volume call center to support major client AAA, with variety of customer service administrative tasks and resolve customer issues with expediency. Answer phones and coordinate eta’s based on customer needs and truck availability. Dispatch calls and keep track of drivers. Anticipate potential delays based on weather, peak activity and truck availability. Communicate with the customers/providers including AAA on any status requests, changes, or delays. Show less



VPL Inc.

• United States
• Events Services

• Driver Manager/Lead Freight Dispatcher

  • Jan 2003 - Aug 2011

  Communicate information for dispatch and perform routine to complex dispatch functions. Set carrier appointments for pick ups and deliveries. Handle issues and problems related to the movement of customers products by interfacing with internal and external parties to ensure timeliness of service. Enters booking and load information into Truck Pro our computer based dispatch screen for drivers work schedule. Respond to inquiries from a variety of sources including customers, forwarders and internal staff including drivers in a timely and professional manner. Identifies and implement procedures and forms to assist with an effective improvement plan for a successful and effective dispatch. Ensure that proper documentation related to shipments is obtained and maintained. Work in a professional manner with pier personnel for efficient and successful entry of all loads going into the various terminals in Oakland and Long Beach. Instruct and train new and existing department staff. Monitor and appropriately react to all hazardous or endangering safety issues that may occur. Ensure all drivers are in compliance and updated on any and all changes with Hours of Service according to DOT laws and procedures. Show less



Antonini Freight Express

• United States
• Truck Transportation
• 1 - 100 Employee

• Lead Freight Dispatcher

  • 1999 - 2003

  Operate and monitor computer, telephone, and audio communications equipment during routine and non-routine situations Initiate, prepare, and review various records, forms, logs and reports in accordance with companies established policies and procedures. Enter, update and monitor the status of resources via the computer aided dispatch system. Prioritize and dispatch appropriate personal in accordance with orders, policies and procedures. Utilize computer aided dispatch systems to accurately read and interpret local and state maps for accurate and timely deliveries. Strong communication skills via two-way Nextel radio. Ability to work independently as a team member in a fast paced environment. Show less