Liz Batsford

Senior Manager of Customer Success Mid-Market & EU at ChurnZero
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Contact Information
us****@****om
(386) 825-5501
Location
Brunswick, Maine, United States, US

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5.0

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Natacha Fortis, M.Ed

Liz is a born leader. She encompasses all the attributes I find most important in someone I work for and with: empathy, authenticity, vision and integrity. I have found Liz to possess a true gift in supporting and promoting the hard work of others. I like that she pushes me to be the best I can be in my position. I also admire how much thought she puts into her words. She’s articulate with a purpose. I feel I have learned something every time I hear her speak. I know I can trust her words and her vision. Liz is an asset to any organization she works for. I hope to work with her again in the future.

Annie Stefano, M.Ed. 🚦🔮

Liz is an amazing leader and partner in any Customer Success organization! She has a vast amount of experience in strategic operations and enterprise customers. Liz is thoughtful within her conversations, coaching, and collaboration, able to clearly articulate complex conversations into their simplest form. Being Liz' partner within our greater Customer Success team, we had a successful collaboration and sharing of responsibilities which requires clear communication and partnership. Her kind and empathic, servant leadership is one that cannot be unmatched. Liz' ability to function within cross-departmental meetings and stakeholders makes her a power-player on any team. It would be an honor to partner with her again in the future, if not be within any team Liz may be leading!

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Credentials

  • Learn Emotional Intelligence, the Key Determiner of Success
    LinkedIn
    Jul, 2023
    - Nov, 2024
  • Dealing with Difficult Clients in B2B Sales
    LinkedIn
    Jun, 2023
    - Nov, 2024
  • Diversity, Inclusion, and Belonging
    LinkedIn
    Jun, 2023
    - Nov, 2024
  • Retention and Renewals
    Pavilion
    May, 2023
    - Nov, 2024
  • Certified Customer Success Manager (CCSM) Level 1
    SuccessHACKER
    Oct, 2022
    - Nov, 2024
  • Having Difficult Conversations: A Guide for Managers
    LinkedIn
    Oct, 2022
    - Nov, 2024
  • Just Ask: Dean Karrel on Sales
    LinkedIn
    Oct, 2022
    - Nov, 2024
  • Critical Thinking for More Effective Communication
    LinkedIn
    Dec, 2021
    - Nov, 2024
  • The Art of Connection: 7 Relationship-Building Skills Every Leader Needs Now (getAbstract Summary)
    LinkedIn
    Dec, 2021
    - Nov, 2024
  • The Coaching Habit (getAbstract Summary)
    LinkedIn
    Dec, 2021
    - Nov, 2024
  • Customer Service: Handling Abusive Customers
    LinkedIn
    Jul, 2020
    - Nov, 2024

Experience

    • United States
    • Software Development
    • 100 - 200 Employee
    • Senior Manager of Customer Success Mid-Market & EU
      • Jul 2023 - Present

    • Manager, Customer Success
      • May 2022 - Present

    • United States
    • E-Learning Providers
    • 200 - 300 Employee
    • Director of Customer Success (Reading Plus acquired by DreamBox Learning)
      • Jan 2022 - May 2022

    • Software Development
    • 1 - 100 Employee
    • Director of Customer Success
      • May 2018 - Jan 2022

    • Customer Success Manager
      • Jul 2012 - May 2018

    • Professional Development Coordinator
      • Dec 2010 - Jun 2012

    • Deputy Director
      • Nov 2009 - Oct 2010

    • United States
    • E-Learning Providers
    • Manager, Vermont Gay Guide
      • Aug 2008 - Nov 2009

Education

  • University of Vermont
    BA, Sociology/Political Science
    2004 - 2008
  • Marlboro College Graduate School
    Certificate in Non-Profit Management
    2010 - 2010

Community

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