Liz Alvarado
Operations Fellow at Alliance for Girls- Claim this Profile
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Topline Score
Bio
LinkedIn User
I had the privilege of working with Liz at Chemical Guys. As the Director of Customer Care, I was responsible for both day-to-day leadership and longer-term strategy. Liz was very responsive to feedback, strived to provide the best customer experience, and to continuously improve. Liz brought with her great actionable ideas and was happy to participate in implementation. Liz is an A-player and would be a valued asset to any organization.
LinkedIn User
Liz and I worked together at Chemical Guys for over a year. In our time working together Liz proved to be diligent, responsible, and an overall team player. She ensured her customers got the best support available and offered training and mentorship to any new member who joined the department. She is a hard worker and quick learner who will ensure you get the support that’s needed no matter the issue or complexity. I highly recommend Liz.
LinkedIn User
I had the privilege of working with Liz at Chemical Guys. As the Director of Customer Care, I was responsible for both day-to-day leadership and longer-term strategy. Liz was very responsive to feedback, strived to provide the best customer experience, and to continuously improve. Liz brought with her great actionable ideas and was happy to participate in implementation. Liz is an A-player and would be a valued asset to any organization.
LinkedIn User
Liz and I worked together at Chemical Guys for over a year. In our time working together Liz proved to be diligent, responsible, and an overall team player. She ensured her customers got the best support available and offered training and mentorship to any new member who joined the department. She is a hard worker and quick learner who will ensure you get the support that’s needed no matter the issue or complexity. I highly recommend Liz.
LinkedIn User
I had the privilege of working with Liz at Chemical Guys. As the Director of Customer Care, I was responsible for both day-to-day leadership and longer-term strategy. Liz was very responsive to feedback, strived to provide the best customer experience, and to continuously improve. Liz brought with her great actionable ideas and was happy to participate in implementation. Liz is an A-player and would be a valued asset to any organization.
LinkedIn User
Liz and I worked together at Chemical Guys for over a year. In our time working together Liz proved to be diligent, responsible, and an overall team player. She ensured her customers got the best support available and offered training and mentorship to any new member who joined the department. She is a hard worker and quick learner who will ensure you get the support that’s needed no matter the issue or complexity. I highly recommend Liz.
LinkedIn User
I had the privilege of working with Liz at Chemical Guys. As the Director of Customer Care, I was responsible for both day-to-day leadership and longer-term strategy. Liz was very responsive to feedback, strived to provide the best customer experience, and to continuously improve. Liz brought with her great actionable ideas and was happy to participate in implementation. Liz is an A-player and would be a valued asset to any organization.
LinkedIn User
Liz and I worked together at Chemical Guys for over a year. In our time working together Liz proved to be diligent, responsible, and an overall team player. She ensured her customers got the best support available and offered training and mentorship to any new member who joined the department. She is a hard worker and quick learner who will ensure you get the support that’s needed no matter the issue or complexity. I highly recommend Liz.
Credentials
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Google Ads Search Certification
GoogleJul, 2023- Sep, 2024
Experience
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Alliance for Girls
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United States
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Non-profit Organizations
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1 - 100 Employee
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Operations Fellow
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Aug 2023 - Present
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GetPartLA
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Spain
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Real Estate
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Customer Care Supervisor
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May 2023 - Present
•Proficiently generate reports for the Customer Care Manager, showcasing agents' performance and monthly RMAs initiated.•Implement innovative ideas and strategies to improve workflow efficiency, resulting in a smoother operational process and enhanced customer service.•Maintain up-to-date inventory records, ensuring availability of products and efficient order fulfillment.
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Customer Care Team Lead
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Feb 2023 - Present
•Manage third-party platforms, such as Amazon, eBay, and Walmart, ensuring timely order processing, prompt handling of returns and refunds, and addressing customer messages promptly to maintain a high seller performance rating.•Implement innovative ideas and strategies to improve workflow efficiency, resulting in a smoother operational process and enhanced customer service.
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Caring Across Generations
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United States
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Civic and Social Organizations
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1 - 100 Employee
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Care Fellow
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May 2023 - Present
Empowerment-focused Care Fellowship: •Reporting to the Constituency Engagement Manager under a fellowship program that aims at empowering current and former caregivers, disabled individuals, and other adults involved in caregiving. Empowerment-focused Care Fellowship: •Reporting to the Constituency Engagement Manager under a fellowship program that aims at empowering current and former caregivers, disabled individuals, and other adults involved in caregiving.
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Chemical Guys
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United States
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Automotive
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1 - 100 Employee
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Customer Care Representative
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Sep 2021 - Feb 2023
•Responded to customer inquiries via email and phone, addressing order status and product-related questions promptly. •Supported administrative tasks, including claims management and order processing. •Collaborated with the e-Commerce and Media departments to ensure website accuracy and functionality. •Responded to customer inquiries via email and phone, addressing order status and product-related questions promptly. •Supported administrative tasks, including claims management and order processing. •Collaborated with the e-Commerce and Media departments to ensure website accuracy and functionality.
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Community
