Membership & Guest Services Coordinator

• Sep 2022 - Present

Client Experience Manager

• Mar 2021 - Oct 2022

Premium Sales & Services

• Jan 2018 - Jun 2022

Disney Signature Services and VIP Tours. Provide exceptional Guest service to Club-level and VIP Tour guests through pre-arrival concierge services. Creatively create an itinerary based on guest specific needs.

Disney Reservation Center - Travel Operations

• Apr 2017 - Jan 2018

Ticketing Guest Services and Cast Admissions Specialist. Handle incoming phone queues, chats and email correspondence from both Guest and Cast Members while delivering exceptional Guest Service and exceeding Guest expectations by providing creative solutions to complex ticket issues.

Food and Beverage

• Aug 2015 - Apr 2017

Front of House Service TrainerGeneral Teller Relief Coordinator Opening Team On boarded new cast members through a successful training process. Demonstrated effective leadership qualities through coordinating cast members efficiently through the daily operations of the location utilizing the Four Keys Basics.

Concierge

• Feb 2014 - Aug 2015

Proven ability to manage multiple projects and anticipate the guests needs for a successful in house experience

Campus Representative

• Aug 2011 - Feb 2014

Spoke to college students and peaked interest into the Disney College Program. Presented and promoted the Earning, learning and living components through presentation and distribution of collateral.

Front Desk Agent

• Jun 2013 - May 2014

Assisted guests with the check in process and offered concierge services. Booking agent for the rooms as well as did a complete check of the rooms to make sure they were up to standard before guests arrival. Assisted guests with the check in process and offered concierge services. Booking agent for the rooms as well as did a complete check of the rooms to make sure they were up to standard before guests arrival.

Banquet and Meeting Captain

• Aug 2008 - Jun 2013

Managed and confirmed client contracts through Banquet Event Orders. Demonstrated strong organizational and time management skills with attention to detail. Ensured guest expectations were met through service and flow of all events. Managed and confirmed client contracts through Banquet Event Orders. Demonstrated strong organizational and time management skills with attention to detail. Ensured guest expectations were met through service and flow of all events.