Experience

MULTI-CARE COMMUNITY SERVICES LTD

• United Kingdom
• Hospitals and Health Care
• 1 - 100 Employee

• Support Worker

  • Apr 2021 - Present

  I provide support in a way that is respectful, promotes dignity and independence and in any location appropriate to meet the needs of the people we support. I communicate with my clients using appropriate communication methods and assist with their daily activities including personal care. I also participate in the development and further implementation of their support plans. Recording and completing any appropriate documentation. I provide support in a way that is respectful, promotes dignity and independence and in any location appropriate to meet the needs of the people we support. I communicate with my clients using appropriate communication methods and assist with their daily activities including personal care. I also participate in the development and further implementation of their support plans. Recording and completing any appropriate documentation.



Bed Bath & Beyond

• United States
• Retail
• 700 & Above Employee

• Inbound Customer Service Representative

  • 2020 - Jan 2021

  I mostly handle and manage customer inbound calls and answer a plethora of queries regarding the company's products and services. I also take in new orders and maintain a database of customer calls, their needs and requirements. In lieu to this, we strive to attain and continue to offer the best possible customer experience through maintaining and implementing best practices in sales programs. I mostly handle and manage customer inbound calls and answer a plethora of queries regarding the company's products and services. I also take in new orders and maintain a database of customer calls, their needs and requirements. In lieu to this, we strive to attain and continue to offer the best possible customer experience through maintaining and implementing best practices in sales programs.



Comcast Xfinity

• Customer Service Representative

  • 2019 - 2020

  As a Technical Support and Sales Representative we provide exceptional customer and technical support on the phone or via messages through our website, chat, and/or e-mail, in a prompt, courteous, and efficient manner. After assessing the customers concerns, we will then identify and arrange solutions. We also liaise with the rest of the team, most of the time the sales team, to do further troubleshooting and/or to follow up sales requests from the clients. As a Technical Support and Sales Representative we provide exceptional customer and technical support on the phone or via messages through our website, chat, and/or e-mail, in a prompt, courteous, and efficient manner. After assessing the customers concerns, we will then identify and arrange solutions. We also liaise with the rest of the team, most of the time the sales team, to do further troubleshooting and/or to follow up sales requests from the clients.



Self-employed

• Business Owner

  • Sep 2017 - 2019

  As a business owner I was responsible of maintaining proper team harmony and employee satisfaction to operate the business to it's full potential. This includes recruiting and hiring new staff as well as training and developing the existing staff. I am also responsible for the fiscal health of the company and constantly research on viable business models that are applicable for how my company will earn money. This may include invoice customers, collect overdue accounts, keep the accounting system up to date and reconcile bank statements. Amongst other roles and responsibilities is maintaining the daily upkeep of the business/ pursuing daily operations and ensure that all aspects of the business are running smoothly.



Concentrix

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Customer Service Associate

  • Feb 2014 - Sep 2017

  I process the requests of Direct Sales Representatives for their customers orders, whether it request is a new sale, or technical assistance. I process the requests of Direct Sales Representatives for their customers orders, whether it request is a new sale, or technical assistance.