Liyanda Mbalenhle Motshaisa
Barclays UK Campaign Manager at Striata- Claim this Profile
Click to upgrade to our gold package
for the full feature experience.
Topline Score
Bio
Richard McKechnie
Liyanda is hard working and devoted to getting the job done. She is very organised and conscientious. She works well under pressure and always maintains her air of friendliness which makes her a pleasure to work with.
Richard McKechnie
Liyanda is hard working and devoted to getting the job done. She is very organised and conscientious. She works well under pressure and always maintains her air of friendliness which makes her a pleasure to work with.
Richard McKechnie
Liyanda is hard working and devoted to getting the job done. She is very organised and conscientious. She works well under pressure and always maintains her air of friendliness which makes her a pleasure to work with.
Richard McKechnie
Liyanda is hard working and devoted to getting the job done. She is very organised and conscientious. She works well under pressure and always maintains her air of friendliness which makes her a pleasure to work with.
Credentials
-
Introduction to Generative AI with GPT
LinkedInOct, 2023- Oct, 2024 -
Develop Your Customer Service Skills
LinkedInApr, 2023- Oct, 2024 -
Develop Your Project Management Skills
LinkedInMar, 2022- Oct, 2024 -
Scrum: The Basics
LinkedInJan, 2022- Oct, 2024 -
Programming Foundations: Software Testing/QA
LinkedInAug, 2021- Oct, 2024 -
Test Automation with Python: 1 Introduction to Automated Testing
LinkedInAug, 2021- Oct, 2024 -
Business Analyst and Project Manager Collaboration
LinkedInJan, 2019- Oct, 2024 -
Creativity Bootcamp
LinkedInJan, 2019- Oct, 2024 -
Information Systems Engineering
-
Experience
-
Striata
-
South Africa
-
Barclays UK Campaign Manager
-
Jan 2016 - Present
Barclays UK CampaignsInvolvement : 1. Manage the projects/campaigns that come in:Receive project specification from clientCreate project documentation for new projects that require new infrastructureAllocate available resourcesBrief in the task to relevant resourceCheck the progress of the project and manage timelinesManage process to promote project to liveClose off project2. Manage project resource allocation:Check the resources available (Developers or QA team)Schedule in the task by creating a card and putting it in the relevant Trello board ListSpecifying the details of what needs to be done on the cardAssigning the available resource to the cardAdding a due date to the card so the resource is aware of the deadlineMonitor and report on progress of the project to relevant stakeholdersHave weekly calls with project teamProvide status reports to project team that include status of project and milestones achievedHighlight project risksHighlight outstanding tasks3. Manage support tickets:Receive a support ticket from client via support portalAssign the ticket to a relevant system administratorFollow up with the system administrator concerning the status of the ticketEnsure that the ticket has been closed within 24 hours4. Handle change requests:Receive a change request from clientCreate cost estimateSend for approval to head of operationsSend change request form to client o approveSchedule in the work once client has approved5. Supervise the quality assurance process by doing the following:Receive Spec and mock-up from developerSchedule in the work for the QA team to check once done by dev teamReceive final tests from QA team and Email on Acid Verify that the tests match the specNotify the QA team to send these tests to clientDevelop project schedules:Check the resources availableSchedule in the task by creating a card and putting it in the relevant Trello board ListSpecifying the details of what needs to be done Show less
-
-
UK Account Executive
-
Jul 2014 - Dec 2015
Involvement : Managing Barclays UK customer accounts.Responding to complaints and resolving issues to ensure the client is content.Helping to manage multiple projects at a time while paying strict attention to detail.Generating reports for the month of volume figures.Generating weekly reports of a status of a project.Ensuring that all processes and procedures are completed so a project can be billed.Invoicing the clients.Determining the scheduled availability of team members for change Requests come in.General Administrative work that needs to be done for the customer’s account. Show less
-
-
-
CTI Education Group
-
South Africa
-
Higher Education
-
300 - 400 Employee
-
Senior Lecturer
-
Sep 2013 - Jun 2014
Assisting the students with modules in the course. Marking practical exercises in the modules Preparing students for pre-tests, exams and practicals. Marking pre-tests, exams and projects. Assisting the students with modules in the course. Marking practical exercises in the modules Preparing students for pre-tests, exams and practicals. Marking pre-tests, exams and projects.
-
-
Education
-
2012 - 2013
Heriot-Watt University
BSc, Computer Science -
2011 - 2011
London School of Business and Management
Diploma, Project Management -
2010 - 2010
CTI Education Group
certificate, information systems engineering
Community
