Liya Barokah

Policy and Procedure Development at CTBC Bank
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Contact Information
us****@****om
(386) 825-5501
Location
Jakarta Selatan, Jakarta, Indonesia, ID

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Credentials

  • Teknik Penyusunan Kebijakan dan Prosedur Risiko Operation Sesuai Ketentuan Regulator
    Infobank institute
    Nov, 2021
    - Nov, 2024
  • Sertifikasi management risiko tingkat II
    Global Association of Risk Professionals (GARP)

Experience

  • CTBC Bank
    • Taiwan
    • Banking
    • 700 & Above Employee
    • Policy and Procedure Development
      • Jan 2021 - Present

      1. Coordinate or submit a opinion request to the APU PPT Team/ compliance/ risk dept/ legal dept /related business units regarding applicable regulations 2. Create policies/ procedures/ working manuals/ memos/ forms in accordance with regulatory regulations or parent bank regulations that apply specifically for branches 3. Create procedures for branches such as teller procedures, APU PPT procedures at branches, Customer Service procedures, office security procedures and information security, safe deposit box procedures, consumer protection procedures, procedures for sending checking accounts at branches, facsimile procedures, procedures for opening and closing accounts, BI-FAST procedures, bancassurance procedures, power of attorney procedures, and procedures/policies/working manuals/memos/forms used at the branch. 4. Circulate approval document and make revisions 5.Conduct outreach to branches regarding the latest/updated regulations (Sosialization and Communication especially for branches) 6. Answer branch questions related to procedures (operation helpdesk) 7. Make monthly reports for document status, especially documents in operation (active/on going approval/hold/inactive) Show less

  • PT Bank BTPN Tbk
    • Indonesia
    • Banking
    • 700 & Above Employee
    • Operation Procedure Development Specialist
      • Sep 2016 - Jan 2021

      1. renewal of procedure and revamp policy that related with merger SMBCI process 2. Handle SOP regarding Contact Center 3.Completing the project related the provision of Consumer Complaint Handling by adjusting regulations and determining the suitability of the settlement monitoring system 4. Create User Access Matrix for Application used by the Operations Division 5. Completing the project about procedures of BES (Back End System) application that used by Head Office to simplify reconciliation process, monitoring GL, and user management 6. Complete projects and procedures related to changing the use of forms with applications in the System Administration Management Division Show less

Education

  • University of Brawijaya
    Agribusiness/Agricultural Business Operations
    2011 - 2015

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