Experience

German Tech Machinery LLC

• United Arab Emirates
• Machinery Manufacturing
• 1 - 100 Employee

• Technical Designer cum Service Coordinator

  • Dec 2020 - Present

  • Liaise with the client and the technical team daily to forecast, plan and schedule services in a timely manner succeeding in increasing response time significantly. • Formulate and innovate on layout design while collaborating closely between the clients and suppliers, aligning to company guidelines, values and requirements in the process. • Improve the Service request workflow acting as main liaison between Clients and Suppliers for service requests, spare parts, quotations, outsourcing, delivery, and installation of confirmed parts. • Improved the Service Level agreement process with Contract Clients making sure all visits are planned and coordinated effectively increasing quality metrics. • Delivering on target with KPI’s ensuring all breakdown calls are handled efficiently and timely at all times, as well as keeping accurate data records to improve forecasting and planning. Show less



Culligan International

• United States
• Consumer Goods
• 700 & Above Employee

• Projects and Service Coordinator

  • Jan 2013 - Jun 2018

  • Facilitated the scheduling of manpower and materials in a timely and efficient manner utilizing sales data and also improved the forecasting with a data driven strategy. • Supervised all installation and commissioning activities efficiently and accurately to ensure minimal issues or delays with installations or commission payouts. • Demonstrated a high attention to detail and accuracy to ensure all contractual obligations of the company were met on an ongoing basis thereby minimizing any legal concerns. • Liaised with service contract clients daily to deal with enquiries reactively but also improved the client relationships by introducing a more proactive strategy checking in regularly on key clients. • Supervised an efficient project closure for each project handover to include the preparation and handover of the closure documents like Operation and Maintenance Manuals with spare parts lists and Warranty Certificate. • Improved the contract renewal workflow ensuring the contract expiry is monitored closely and the renewal contract proposals submitted to the clients proactively. • Ensured all breakdown calls were attended and engineers were scheduled immediately so that breakdown was scheduled and completed within a 24-hour period. Show less



Ark Electronics Motion Controls India Pvt Ltd

• Assistant Engineer

  • Dec 2009 - Dec 2011

  • Procurement for Production activities • Forecasting & Fund Requisition to Finance • Physical inspection of Industrial drives in the Outgoing QC • Quality check on outgoing drives are done and recorded • Coordinating with Vendors for processing under credit allowance • ERP: Accubix used for Production flow and Inventory control • Procurement for Production activities • Forecasting & Fund Requisition to Finance • Physical inspection of Industrial drives in the Outgoing QC • Quality check on outgoing drives are done and recorded • Coordinating with Vendors for processing under credit allowance • ERP: Accubix used for Production flow and Inventory control