Liudmila Nikitenko

Front office trainee at Renaissance Minsk Hotel
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Contact Information
us****@****om
(386) 825-5501
Location
Belarus, BY
Languages
  • Belarusian Native or bilingual proficiency
  • Russian Native or bilingual proficiency
  • English Professional working proficiency
  • French Limited working proficiency
  • Lithuanian Elementary proficiency
  • Portuguese Elementary proficiency
  • Ukrainian Elementary proficiency
Skills

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Credentials

  • Certificate of Participation (II International Student Summer School "Management and Marketing in Tourism")
    Baltic International Academy
    Jul, 2015
    - Nov, 2024
  • Diploma (II International Student Summer School "Management and Marketing in Tourism")
    Baltic International Academy
    Jul, 2015
    - Nov, 2024
  • Diploma (II International Student Summer School "Management and Marketing in Tourism")
    Baltic International Academy
    Jul, 2015
    - Nov, 2024
  • Certificado (Curso Intensivo de Verão de Português Língua Estrangeira)
    Universidade de Aveiro
    Sep, 2014
    - Nov, 2024

Experience

  • Renaissance Minsk Hotel
    • Belarus
    • Hospitality
    • 1 - 100 Employee
    • Front office trainee
      • Apr 2016 - Present

      - Opera PMS - Vision (for hotel key cards) - enrollment at KGB database - responding to incoming calls (internal & external) - dealing with F&B, engineering, security, housekeeping, room service departments (as well as a concierge, bellmen, HR department) - assistance to hotel guests with current issues - performing concierge's tasks (welcome postcards, transfer, taxi, etc.) - Opera PMS - Vision (for hotel key cards) - enrollment at KGB database - responding to incoming calls (internal & external) - dealing with F&B, engineering, security, housekeeping, room service departments (as well as a concierge, bellmen, HR department) - assistance to hotel guests with current issues - performing concierge's tasks (welcome postcards, transfer, taxi, etc.)

  • Med Travel Belarus
    • 1 - 100 Employee
    • Intern
      • Aug 2015 - Sep 2015

      - reply to clients' requests - proofreading - writing articles for the website - translations - rewriting - reply to clients' requests - proofreading - writing articles for the website - translations - rewriting

  • Книжная выставка "Мир книг" (ул. Я. Купалы, 27)
    • Менск, Беларусь
    • Продавец-консультант
      • Jun 2012 - Aug 2012

Education

  • European Humanities University
    Bachelor's degree, Cultural heritage and tourism
    2012 - 2016
  • Universidade de Aveiro
    Bachelor's degree (Erasmus), Tourism
    2014 - 2015

Community

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