Experience

Marketing2theMAX

• South Africa
• Advertising Services
• 1 - 100 Employee

• I.T Technician

  • May 2022 - Present

  Responsible for troubleshooting, maintaining, configuring and repairing any software and hardware components to ensure the smooth running of computer systems and printers. Assisting clients/customers with configuring newly purchased printers & computer systems and help them to understand how to fix their computers as well as other computer related technologies. Installing and upgrading anti-virus software at users’ request and help in the maintenance of computer functionality according to the customer’s specifications. Assisting customers remotely via telephone and online using technologies such as anydesk, as well as assisting customers on-site. Being the first point of contact for error reporting. Upgrading systems to enable software compatibility. Offering information and support to clients as needed. Communicating & liaising with manufacturers regarding computer systems covered by warranty. Establishing good relationships with all departments and colleagues. Ensuring that customers’ systems are working properly. Maintaining incident records and resolutions, as well as assisting sales staff with making sales of laptops, printers and other computer related technologies. Show less


Ikasi Solutions
• Spain
• Retail
• 1 - 100 Employee
• IT Support Technician

  • Sep 2020 - Nov 2022


Ikasi Solutions cc

• Network Security Engineer/Intern

  • May 2018 - Jul 2018

  I was responsible for maintaining the computer network within the organization. Offering support to users (staff) and troubleshooting any problems that may arise. Ensuring the integrity of high availability of the network infrastructure to provide maximum performance for users. Responsible for monitoring, maintaining and administration of the network security using Sophos XG firewall. Assisted with installation, maintenance and troubleshooting of network equipment. Enforcing network security policies in compliance with the company’s policies. Show less



Star Trac Vihicle Tracking & Fleet Management

• Control Room Operator

  • Mar 2011 - Nov 2012

  Calling clients for alarms received, monitoring vehicle, facilitating vehicle recovering process between clients & recovering team. Technical support to fitment centres, day to day running of control room, resolving client queries, configuration of Tracking units & getting them ready for installation. General administration work & incharge of company's online database. Calling clients for alarms received, monitoring vehicle, facilitating vehicle recovering process between clients & recovering team. Technical support to fitment centres, day to day running of control room, resolving client queries, configuration of Tracking units & getting them ready for installation. General administration work & incharge of company's online database.



Notha HR Management

• Station Manager

  • Sep 2009 - Oct 2010

  Site management, including administration Work, compliance & development, site management & shares services, including (safety, security, cleaning technical services) Reporting on security & cleaning staff Forecast, manage & prepare for risk. Responsible for the day to day operations in & around the relevant areas Site management, including administration Work, compliance & development, site management & shares services, including (safety, security, cleaning technical services) Reporting on security & cleaning staff Forecast, manage & prepare for risk. Responsible for the day to day operations in & around the relevant areas



CCN

• Telecommunications
• 1 - 100 Employee

• Customer Service Representative

  • Sep 2007 - Jan 2009

  Resolving customer queries according to quality standards Mobile number registration. Topping up customers using their debit/ credit cards. Technical queries e.g. (Wap, GPRS & 3G). General administration work. Follow up on customer complaints & escalating unresolved queries to relevant department. resolving customer queries according to quality standards Mobile number registration. Topping up customers using their debit/ credit cards. Technical queries e.g. (Wap, GPRS & 3G). General administration work. Follow up on customer complaints & escalating unresolved queries to relevant department. Show less