Experience

Volusion

• United States
• Technology, Information and Internet
• 1 - 100 Employee

• eCommerce Advisor - Live Chat

  • May 2018 - Present

  Manages chats from incoming leads, using Salesforce to convert leads to opportunities for sales representatives. Assigns leads and opportunities to sales representatives, scheduling calls and maintaining two-way conversation between Sales and the lead via Intercom.

• Pro Commerce Consultant

  • Sep 2017 - May 2018

  Was a direct point of contact for customers, providing technical assistance in building eCommerce stores on a diverse and powerful platform. Primarily chat agent, regularly met quality and productivity goals while earning high merits from customers as well.



TELUS International

• Canada
• IT Services and IT Consulting
• 700 & Above Employee

• Customer Experience Analyst

  • Sep 2015 - Jul 2017

  Analyzed quality and trends on the floor of a start-up call center. Assisted agents by reviewing their work per Telus’s quality guidelines to enable them to improve. Set a high standard of quality assurance for the rest of the team. Analyzed quality and trends on the floor of a start-up call center. Assisted agents by reviewing their work per Telus’s quality guidelines to enable them to improve. Set a high standard of quality assurance for the rest of the team.



LegalZoom

• United States
• Legal Services
• 700 & Above Employee

• Email Specialist

  • Feb 2015 - Aug 2015

  Answered a high volume of emails each day, managing time efficiently and using Salesforce to investigate the issues of customers. Provided business-oriented stellar customer service. Answered a high volume of emails each day, managing time efficiently and using Salesforce to investigate the issues of customers. Provided business-oriented stellar customer service.



Blizzard Entertainment

• United States
• Entertainment Providers
• 700 & Above Employee

• Temporary Associate Game Master

  • Aug 2014 - Jan 2015

  Diagnosed problems in Blizzard Entertainment video games through tickets and web chat, providing stellar customer service to a variety of players. Worked with other team members to best find solutions to issues. Diagnosed problems in Blizzard Entertainment video games through tickets and web chat, providing stellar customer service to a variety of players. Worked with other team members to best find solutions to issues.