Experience

Innovative Business Solutions, LLC

• United States
• Telecommunications
• 1 - 100 Employee

• Director, Revenue Assurance

  • Oct 2022 - Present



Shred415

• United States
• Health, Wellness & Fitness
• 1 - 100 Employee

• Franchise owner/operator

  • Jul 2018 - Jul 2022

  Franchise Owner/Principal Operator. Managed all aspects of opening and selling a new boutique fitness franchise concept in the community Franchise Owner/Principal Operator. Managed all aspects of opening and selling a new boutique fitness franchise concept in the community



Cox Communications

• United States
• Telecommunications
• 700 & Above Employee

• Telecommunications Consultant

  • Jun 2018 - Feb 2020



Spectrum Enterprise

• United States
• Telecommunications
• 700 & Above Employee

• Manager, Carrier Client Services

  • Oct 2017 - Jun 2018



Cox Communications

• United States
• Telecommunications
• 700 & Above Employee

• Director, National Carrier Operations

  • Jul 2008 - Sep 2017

   Provides leadership and strategic direction to Carrier Operations order management and billing teams in order to hit yearly revenue targets. The 2016 Revenue target was $228M in new installs, with recurring revenue billing an average of $17M per month.  Responsible for financial reporting on pending installs, disconnects, and change orders. Proactively communicates any significant items that may impact the monthly financials to VP, finance and market Business Operations leaders.so that they can accurately forecast to the market VPs the total month-end P&L variances that might arise (positive or negative) from work done in the wholesale channel.  Partner with Product, Sales and Technology teams to roll out new products and to ensure workflow tools and teams are properly aligned. COX Business Internet, Type III and small cell were some of the products added in 2016.  Lead project teams on order management and revenue assurance issues including: o Carrier Disputes: 3 months reviewing more than 10k disputes totaling more than $6M. More than half were resolved in COX’s favor. Root caused the issues and re-educated teams on pricing issues. Created new process flows and secured agreements with disputes team to ensure disputes are addressed in a timely manner and do not age beyond 60 days. o Carrier Future State Operating Model: Completed requirements for Carrier Future State operating model, including Center of Excellence (COE) re-organization and completed the business cases for both interim solutions as well as longer range plan requiring a significant capital investment.  Lead COX Business team on post installation carrier customer relationship management. Drive and support all initiatives in this space including Ethernet Performance Management Reporting (EPMR), E-bonding, Operational Reviews, and corrective action plans.  Performs operational efficiency reviews and develops plans for improvements as necessary.  Show less



Comshare

• Software Development
• 1 - 100 Employee

• Manager, Carrier Access Disputes and Collections

  • Jan 2006 - Jul 2008

  Manage team responsible for all carrier access disputes and collections (both switched and Special) interact with Regulatory and Legal when required, help develop negotiation strategy. Responsible for reducing outstanding disputes from $4M to $750k. Manage team responsible for all carrier access disputes and collections (both switched and Special) interact with Regulatory and Legal when required, help develop negotiation strategy. Responsible for reducing outstanding disputes from $4M to $750k.



Cox Communications

• United States
• Telecommunications
• 700 & Above Employee

• Analyst CABS Billing

  • Jun 2000 - Jan 2006

  Responsible for working with Carrier Access Vendor to render Carrier Access billing for all accounts in a timely and accurate manner. In addition, worked disputes and collections, and interacted with COX markets to explain financial monthly deviations Responsible for working with Carrier Access Vendor to render Carrier Access billing for all accounts in a timely and accurate manner. In addition, worked disputes and collections, and interacted with COX markets to explain financial monthly deviations



Saks Fifth Avenue

• United States
• Retail
• 700 & Above Employee

• Contractor - Telecommunications Auditor

  • 1999 - Jun 2000

  Audited telecommunications invoices for all Saks Fifth Avenue stores and compared to contractual agreements for pricing and termination agreements. Negotiated improved cost and term for circuits and calling plans. Submitted disputes on behalf of Saks Fifth Avenue and recouped revenue. Also initiated fraud alerts to store security Audited telecommunications invoices for all Saks Fifth Avenue stores and compared to contractual agreements for pricing and termination agreements. Negotiated improved cost and term for circuits and calling plans. Submitted disputes on behalf of Saks Fifth Avenue and recouped revenue. Also initiated fraud alerts to store security



Harris Corporation

• United States
• Defense and Space Manufacturing
• 700 & Above Employee

• Manager, Airport Authority Contract

  • Jan 1998 - 1999

  Managed the implementation and successful operation of the revenue shared telecommunications contracts at both Dulles and Reagan National Airports.

• Building Manager

  • Jan 1990 - Feb 1998

  Managed building operations for Harris' Alexandria, Virginia location. This incuded the telephony and network operations as well as space and support management personnel



U.S. Department of State

• United States
• International Affairs
• 700 & Above Employee

• Administrative Officer - Office of Foreign Missions

  • Jul 1986 - Jan 1990

  Worked as Administrative officer for the Office of Foreign Missions. Oversight of frozen assets for Iran, Iraq and Cambodian Bank accounts. Support services for all employees included office space management, computer and telephony support and contractual management. RFP writing and contract evaluation were conducted under the auspices of the Office's independent contracting authority Worked as Administrative officer for the Office of Foreign Missions. Oversight of frozen assets for Iran, Iraq and Cambodian Bank accounts. Support services for all employees included office space management, computer and telephony support and contractual management. RFP writing and contract evaluation were conducted under the auspices of the Office's independent contracting authority