Lisha Robertson
Medical Receptionist at ROPER ST. FRANCIS EXPRESS CARE- Claim this Profile
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French -
Topline Score
Bio
Credentials
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Certified MIG Welder
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Experience
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ROPER ST. FRANCIS EXPRESS CARE
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United States
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Medical Practices
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1 - 100 Employee
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Medical Receptionist
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Aug 2021 - Present
Provide information to patients and verify insurance information Provide information to patients and verify insurance information
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Office Manager/Tax Preparer
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Jan 1991 - Present
Interaction with customers by phone, assist customers with accounts, processed tax forms and bookkeeping. Handled all correspondences and maintained office absence of Senior Manager. Provided excellent customer service to the community, managed home phone service and cellular service, oversees the operation of the business at all times. Interaction with customers by phone, assist customers with accounts, processed tax forms and bookkeeping. Handled all correspondences and maintained office absence of Senior Manager. Provided excellent customer service to the community, managed home phone service and cellular service, oversees the operation of the business at all times.
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IHG Hotels & Resorts
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United Kingdom
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Hospitality
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700 & Above Employee
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Customer Service Agent
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Feb 2016 - Nov 2018
Handled all facets of reservations for any of the Intercontinental Hotel Group brands including Holiday Inn, Holiday Inn Express, Crowne Plaza, and all Intercontinental Hotels; answering incoming calls from guests. Used Listening skills to understanding of the guests needs, used sales and Customer Service to promote timeshares. Prioritizing needs of guests and using interpersonal skills. Initiating and used problem-solving abilities. Made brand new reservations, modified existing reservations… Show more Handled all facets of reservations for any of the Intercontinental Hotel Group brands including Holiday Inn, Holiday Inn Express, Crowne Plaza, and all Intercontinental Hotels; answering incoming calls from guests. Used Listening skills to understanding of the guests needs, used sales and Customer Service to promote timeshares. Prioritizing needs of guests and using interpersonal skills. Initiating and used problem-solving abilities. Made brand new reservations, modified existing reservations. Answered a little over 1,000 inbound calls a month. Made sure average handle time was 7 minutes. Persuaded guests to sign up for enrollments, Chase Master card, Hertz and Holiday Inn Vacation time shares. Generated over $100,00.00 for the company. Sales and revenue charted and documented monthly to maintain goals and achieve and set new sales objectives. Show less Handled all facets of reservations for any of the Intercontinental Hotel Group brands including Holiday Inn, Holiday Inn Express, Crowne Plaza, and all Intercontinental Hotels; answering incoming calls from guests. Used Listening skills to understanding of the guests needs, used sales and Customer Service to promote timeshares. Prioritizing needs of guests and using interpersonal skills. Initiating and used problem-solving abilities. Made brand new reservations, modified existing reservations… Show more Handled all facets of reservations for any of the Intercontinental Hotel Group brands including Holiday Inn, Holiday Inn Express, Crowne Plaza, and all Intercontinental Hotels; answering incoming calls from guests. Used Listening skills to understanding of the guests needs, used sales and Customer Service to promote timeshares. Prioritizing needs of guests and using interpersonal skills. Initiating and used problem-solving abilities. Made brand new reservations, modified existing reservations. Answered a little over 1,000 inbound calls a month. Made sure average handle time was 7 minutes. Persuaded guests to sign up for enrollments, Chase Master card, Hertz and Holiday Inn Vacation time shares. Generated over $100,00.00 for the company. Sales and revenue charted and documented monthly to maintain goals and achieve and set new sales objectives. Show less
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Intercontinental Hotel Group
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United States
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Hospitals and Health Care
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1 - 100 Employee
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Customer Service Representative
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Mar 2016 - Oct 2017
Handled all facets of reservation for any of the Intercontinental Group bands including Holiday Inn, Holiday Inn Express, Crowne Plaza, and all Intercontinental Hotels: answering incoming calls from guests. Used listening skills to understanding of the guest needs, used sales and Customer service to promote timeshares. Prioritizing needs of guests and using interpersonal skills. Initiating and used problem-solving abilities. Handled all facets of reservation for any of the Intercontinental Group bands including Holiday Inn, Holiday Inn Express, Crowne Plaza, and all Intercontinental Hotels: answering incoming calls from guests. Used listening skills to understanding of the guest needs, used sales and Customer service to promote timeshares. Prioritizing needs of guests and using interpersonal skills. Initiating and used problem-solving abilities.
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Professional Tax & Insurance
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Hollywood SC
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Office Manager/Tax Preparer
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Jan 2015 - Apr 2015
Interacted with the customers, prepared income tax returns and maintained office in absence of the Manager. Interacted with the customers, prepared income tax returns and maintained office in absence of the Manager.
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Manager
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Jan 1985 - Jun 2008
Interaction with customers by phone, assist customers with accounts, processed tax forms and bookkeeping. Handled all correspondences and maintained offices in absence of Senior Manager. Provided excellent customer service to the community, managed home phone service and cellular service and oversees the operation of the business at all times. Interaction with customers by phone, assist customers with accounts, processed tax forms and bookkeeping. Handled all correspondences and maintained offices in absence of Senior Manager. Provided excellent customer service to the community, managed home phone service and cellular service and oversees the operation of the business at all times.
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IHG Hotels & Resorts
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United Kingdom
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Hospitality
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700 & Above Employee
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Customer Service Agent
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Jun 2005 - Oct 2005
Handled all facets of reservations for any of the Intercontinental Group bands including Holiday Inn, Holiday Inn Express, Crowne Plaza, and Intercontinental Hotels. Answered incoming calls from guests, used listening skills to understanding of the guests needs, used sales and Customer Service skills to sell Hotel brands. Handled all facets of reservations for any of the Intercontinental Group bands including Holiday Inn, Holiday Inn Express, Crowne Plaza, and Intercontinental Hotels. Answered incoming calls from guests, used listening skills to understanding of the guests needs, used sales and Customer Service skills to sell Hotel brands.
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Education
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1993 - 1994
Mansfield Business College
Associate's degree, Administrative Assistant and Secretarial Science, General -
1986 - 1988
Trident Technical College
Associate's degree, Business Administration and Management, General -
1979 - 1982
Baptist Hill High School
High School Diploma, General Studies
Community
