Lisette Gomez
Account Operations Team Lead at Bunzl Retail Services- Claim this Profile
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Bio
Ivan Martino
Lisette is the secret weapon to customer satisfaction. Lisette, as the Account Operations Team Lead, was my counterpart on a retail account for 3+ years. She has an unexplainable drive to service customers, from making herself available after-hours to learning new concepts to be better able to explain internal processes to external collaborators. Customer blowback, from service failures that were unable to be mitigated, were able to be softened through Lisette’s strong relationship and customer service skills that she’s been able to build up over the years. Lisette was able to do all of this while working in a constantly evolving role that saw more responsibilities fall on her over the years. She’s a very strong contributor able to maintain professional composure with customer interactions.
Ivan Martino
Lisette is the secret weapon to customer satisfaction. Lisette, as the Account Operations Team Lead, was my counterpart on a retail account for 3+ years. She has an unexplainable drive to service customers, from making herself available after-hours to learning new concepts to be better able to explain internal processes to external collaborators. Customer blowback, from service failures that were unable to be mitigated, were able to be softened through Lisette’s strong relationship and customer service skills that she’s been able to build up over the years. Lisette was able to do all of this while working in a constantly evolving role that saw more responsibilities fall on her over the years. She’s a very strong contributor able to maintain professional composure with customer interactions.
Ivan Martino
Lisette is the secret weapon to customer satisfaction. Lisette, as the Account Operations Team Lead, was my counterpart on a retail account for 3+ years. She has an unexplainable drive to service customers, from making herself available after-hours to learning new concepts to be better able to explain internal processes to external collaborators. Customer blowback, from service failures that were unable to be mitigated, were able to be softened through Lisette’s strong relationship and customer service skills that she’s been able to build up over the years. Lisette was able to do all of this while working in a constantly evolving role that saw more responsibilities fall on her over the years. She’s a very strong contributor able to maintain professional composure with customer interactions.
Ivan Martino
Lisette is the secret weapon to customer satisfaction. Lisette, as the Account Operations Team Lead, was my counterpart on a retail account for 3+ years. She has an unexplainable drive to service customers, from making herself available after-hours to learning new concepts to be better able to explain internal processes to external collaborators. Customer blowback, from service failures that were unable to be mitigated, were able to be softened through Lisette’s strong relationship and customer service skills that she’s been able to build up over the years. Lisette was able to do all of this while working in a constantly evolving role that saw more responsibilities fall on her over the years. She’s a very strong contributor able to maintain professional composure with customer interactions.
Experience
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Bunzl Retail Services
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United States
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Retail Office Equipment
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1 - 100 Employee
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Account Operations Team Lead
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Aug 2022 - Present
Responsible for leading Sales Operations Specialists to meet the required KPI'S and SLA's on assigned accounts. Point of escalation within the team to resolve complex customer service issues. Support implementation of new sales processes as well as ensuring existing processes are running efficiently and effectively. Provide day-to-day operational support by managing enterprise customer accounts.
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Senior Sales Operations Specialist
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Mar 2022 - Aug 2022
Streamlining processes and implementing new procedures based on account needs. Data management within the iSeries JD Edwards platform to ensure accurate information is maintained for each assigned corporate account. Audits, reviews of ordering levels, and ensuring account goals and deliverables. The point of contact for other departments related to operational activity, such as Purchasing/Demand Planning, Finance, Warehouse Ops, and IT. Expediting ad hoc order requests.
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Morton Salt
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United States
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Manufacturing
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700 & Above Employee
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Customer Supply Chain Associate II
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Nov 2021 - Mar 2022
Receiving, entering and managing customer purchase orders from order receipt to shipment of product. Serve as Customer Service & Logistics rep with internal and external customers to balance service and cost. Providing customer scorecards and implementing process improvements focused around key performance indicators and service. Receiving, entering and managing customer purchase orders from order receipt to shipment of product. Serve as Customer Service & Logistics rep with internal and external customers to balance service and cost. Providing customer scorecards and implementing process improvements focused around key performance indicators and service.
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Bunzl Retail Services
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United States
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Retail Office Equipment
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1 - 100 Employee
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Sales Operations Specialist
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Jun 2019 - Nov 2021
Manage direct customer communications related to daily account activity. Provide effective responses to all client inquiries within same business day. Monitor and ensure that all e-commerce orders entered by customers are consistent with program parameters and are following defined standard process. Review relevant data sets and identify exceptions to anticipated patterns in order to prevent errors. Manage direct customer communications related to daily account activity. Provide effective responses to all client inquiries within same business day. Monitor and ensure that all e-commerce orders entered by customers are consistent with program parameters and are following defined standard process. Review relevant data sets and identify exceptions to anticipated patterns in order to prevent errors.
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CVS Health
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United States
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Hospitals and Health Care
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700 & Above Employee
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Retail Store Manager
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Mar 2011 - Jun 2019
Overall store management, supervision, and policy implementation. Sales and inventory management. Employee staffing, training, and development. Financial management. Customer service leadership. Overall store management, supervision, and policy implementation. Sales and inventory management. Employee staffing, training, and development. Financial management. Customer service leadership.
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