IT-samordnare

• Oct 2021 - Present

Firstline hardware laptop och chromebook (HP), Secondline Software Chromebook och laptop (HP), Thirdline hardware projector and Smartboards (AV Technology). Firstine and secondline software school environment. Firstline and secondline digital teaching aids such as SKOLON. Purchase Digital tools and aids Documentation IT coordination Administration IST, Skola24 and SKOLON. Integration (automation) School-specific programs Strategy, plan and investment 3 years ahead regarding AV technology and software. Created digitization strategy regarding the use of digitization in operation business. Show less

IT technician and support engineer ECM

• Sep 2006 - Aug 2011

Support Enterprise Content Management , Case management systems, Workflow systems • Installed various software internally in environments for just over 5 years. • Worked as a support technician for 5 years and helped internal and external customers with the case management system that was developed at my workplace. I also helped with various questions regarding IT and IT environments. • Configured and administered various development environments using VM-ware for just over 5 years. • Configured various clients and servers for over 5 years. Windows servers and SQL servers Show less

Technician and support engineer

• May 1995 - Sep 2006

• Installed various software internally and externally in customer environments for just over 3 years. • Worked as a support technician for over 11 years and helped internal and external customers with the case management system that was developed at my workplace. • Configured and administered various development environments using VM-ware for just over 8 years. • Configured various clients and servers for over 11 years. Windows servers and SQL servers I have created a process using the tool FMEA (Failure Mode and Effects Analysis). I did this to create customer satisfaction. Based on the process, I created a prioritization order using the formula found in the FMEA formula RPN (Risk Priority Number), RPN = Po * S * Pd. Where Po (Probability of occurrence) is how likely it is that the problem will occur, a list 1–10 is produced where 1 is unlikely and 10 is highly probable. S (Severty) Minimum consequence 1 for example, forgot password and cannot access the system. Highest consequence 10 for example, the system is down, a database has crashed. Pd (Probability of detection) Highest probability of detection 1, the problem is always detected before it occurs. Lowest probability of detection 10, improbable that the error is detected and can not be tested. I did the associated templates to the prioritization order this to teach customers to use templates and to know that we as software developers always sent out the same question on a problem. There were some adjustments over the first few years before I had adjusted the support system so that all customers were satisfied. This meant that I increased customer satisfaction to 85–90%. I want customers to be satisfied happy with my work and to feel that they can trust in me and my solutions. Show less

Teaching grades 7-9. Mathematics, Physics, Computer technology

• Nov 1993 - Dec 1993

Technical Publication

• Jun 1992 - Aug 1992

I administrated manuals like AMM, CMM and IPC. Aircraft SAAB 340 and SAAB 2000 I administrated manuals like AMM, CMM and IPC. Aircraft SAAB 340 and SAAB 2000

Technical Publication

• Dec 1989 - Jun 1991

I was working at the technical library. I saw to that different manuals like AMM, CMM and IPC were up to date. Aircrafts like SAAB 340, Fooker 50 and BAE 146 I was working at the technical library. I saw to that different manuals like AMM, CMM and IPC were up to date. Aircrafts like SAAB 340, Fooker 50 and BAE 146