Experience

Katalon

• Software Development
• 200 - 300 Employee

• Global Accounts Receivables and Operations Manager

  • Aug 2023 - Present

• Accounts Receivables and Billing Team Leader

  • Oct 2022 - Aug 2023

• Senior Accounts Receivables Specialist

  • Apr 2022 - Oct 2022



Patagonia

• Brazil
• Food and Beverage Services

• Credit Controller

  • Sep 2019 - Oct 2021

  - Responsible for accounts receivables and credit management of wholesale customers in the UK and DACH region - Analyzing the aging of debt and payment behavior of customers - Creating invoices and credit notes, releasing orders, resolving disputes with customers and analyzing financial risk - Performing credit reviews, setting adequate credit limits, processing debt collection and preparing legal cases - Responsible for accounts receivables and credit management of wholesale customers in the UK and DACH region - Analyzing the aging of debt and payment behavior of customers - Creating invoices and credit notes, releasing orders, resolving disputes with customers and analyzing financial risk - Performing credit reviews, setting adequate credit limits, processing debt collection and preparing legal cases



Kao Corporation

• Japan
• Personal Care Product Manufacturing
• 700 & Above Employee

• Accounts Receivable Specialist

  • Jan 2019 - Aug 2019

  - Responsible for accounts receivables and credit management of the German mass business - Analyze the aging of debt and payment behavior of customers to take appropriate actions - Create invoices and credit notes, resolve disputes with customers and analyze financial risk by performing credit reviews and setting appropriate credit limits - Responsible for accounts receivables and credit management of the German mass business - Analyze the aging of debt and payment behavior of customers to take appropriate actions - Create invoices and credit notes, resolve disputes with customers and analyze financial risk by performing credit reviews and setting appropriate credit limits



PVH Corp.

• United States
• Retail Apparel and Fashion
• 700 & Above Employee

• Credit Controller

  • Jul 2018 - Dec 2018

  - Maternity leave cover for accounts receivables and credit control of a large portfolio of clients, mainly key accounts and franchise customers - Communication with customers, internal departments and the credit insurance to ensure a balanced aging of the Accounts Receivables ledger, low DSO and minimal credit risk. - Maternity leave cover for accounts receivables and credit control of a large portfolio of clients, mainly key accounts and franchise customers - Communication with customers, internal departments and the credit insurance to ensure a balanced aging of the Accounts Receivables ledger, low DSO and minimal credit risk.



Celebrity Cruises, Inc.

• Hospitality
• 1 - 100 Employee

• Guest Relations Officer

  • Nov 2017 - Apr 2018

  - Main point of contact for about 3000 cruise ship guests - Take ownership of guest concerns, by following-up and ensuring complaints are resolved to the guest’s satisfaction - Assist with technical, medical, safety and organizational issues on board - Support the Financial Controller with exchanging foreign currency, travelers´ checks, and collection of payment on guest accounts - Main point of contact for about 3000 cruise ship guests - Take ownership of guest concerns, by following-up and ensuring complaints are resolved to the guest’s satisfaction - Assist with technical, medical, safety and organizational issues on board - Support the Financial Controller with exchanging foreign currency, travelers´ checks, and collection of payment on guest accounts

• Credit Controller

  • Jan 2016 - Nov 2017

  - Responsible for accounts receivables and credit control of a large portfolio of DACH region clients - Communication with customers, internal departments and the credit insurance to ensure a balanced aging of accounts receivables ledger, a low DSO and minimal credit risk. - Responsible for accounts receivables and credit control of a large portfolio of DACH region clients - Communication with customers, internal departments and the credit insurance to ensure a balanced aging of accounts receivables ledger, a low DSO and minimal credit risk.



Booking.com

• Netherlands
• Software Development
• 700 & Above Employee

• Accommodation Service Executive

  • Feb 2015 - Dec 2015

  - Responsible for communication with hotel partners - technical assistance for the internet platform and website, problem solving and complaint management - Assist accommodation partners via phone and email in order to increase performance and sales by strategic positioning of information on the website. - Responsible for communication with hotel partners - technical assistance for the internet platform and website, problem solving and complaint management - Assist accommodation partners via phone and email in order to increase performance and sales by strategic positioning of information on the website.



rentalcars.com

• United Kingdom
• Travel Arrangements
• 100 - 200 Employee

• Product and Commercial Executive

  • Sep 2013 - Dec 2014

  Product and Commercial Executive: - Negotiate car hire rates with suppliers and load them on the website - Contact potential partners, set up new contracts and maintain the partner master data Customer Service Advisor: - Assist customers in completing their reservations, handle post-rental complaints and insurance claims in case of accidents Product and Commercial Executive: - Negotiate car hire rates with suppliers and load them on the website - Contact potential partners, set up new contracts and maintain the partner master data Customer Service Advisor: - Assist customers in completing their reservations, handle post-rental complaints and insurance claims in case of accidents


A&O Hotels & Hostels
• Germany
• Hospitality
• 200 - 300 Employee
• Front Office and Receptionist

  • Apr 2011 - Sep 2012

Plan International
• United Kingdom
• Non-profit Organizations
• 700 & Above Employee
• Student Assistant

  • Apr 2009 - Mar 2010