Experience

PRADCO

• United States
• Business Consulting and Services
• 1 - 100 Employee

• Management Consultant

  • Mar 2021 - Present

  • Interpreting test scores and interview findings to accurately describe a candidate’s potential for success in various occupational roles.• Developing reports that articulate a candidate’s strengths and weaknesses to clients. • Leverage statistical software to analyze, interpret, and report on data designed to illustrate the effectiveness of PRADCO tools.• Lend research support to major projects or proposals that require data analysis or description of research methods.• Participate developing content for organizational development and delivering presentations as needed.• Compile resources on best practices for research, assessment, and coaching.



Integrated Leadership Systems

• Leadership Consultant/Facilitator, Executive Coach

  • Jan 2018 - Feb 2021

  Create partnerships with C-suite and mid-level management teams to aid in identifying achievable goals to increase productivity, profitability, and marketability. Consult group of 8 hospital C-suite managers. Provide workshops that coach and advise on leadership, communication, stress, emotional intelligence, trust, coaching and mentoring, management, and team building during leadership institute sessions with up to 30 participants.Perform 360 evaluations and debrief/provide recommendations on results. Use motivational interviewing and reflective listening to assist with goalsetting and ensure attendees response. Create plans to overcome barriers and challenge clients on less than productive belief systems. Collaborate with client leadership to build effective leadership institute and conference presentations. Communicate vulnerability to break down resistance, facilitate dialog, and develop strong partnerships. Submit billing and expense reports.* Provided leadership coaching to 25 current and past clients who have received promotions and reached next level of careers.* Ideated and designed diversity and inclusion leadership development and employee retention workshop, which represented a first for organization and involved organization of focus groups and community involvement to achieve goals.* Consulted home healthcare agency over period of 6 months to assist with misalignment regarding team concept. Improved productivity and trust by facilitating team building activities to strengthen relationships and improve communication skills.* Secured $27,000 in new business for company.



Highmark Inc.

• United States
• Insurance
• 700 & Above Employee

• Health Coach

  • Jan 2007 - Dec 2017

  Manage caseload from 60 to 125 members consisting of recently discharged patients (suicidal ideation and substance abuse rehabilitation), focusing on resolving behavioral health symptoms. Engaged in case management, providing hands-on intervention. Worked with inpatient mental health and substance abuse treatment programs to ensure easily comprehensible discharge plans upon leaving hospital facility. Connected members to in-network treatment providers. Collected HEDIS data. Communicated with inpatient unit to assist patients in obtaining medications. Taught individual members on mental health diagnoses management and purpose of medications. Collaborated with hospital pharmacy and internal pharmacy department to resolve impediments. Advocated for stalled/regressing clients for re-admission to inpatient treatment and intensive outpatient programs. Collaborated with nurse case managers to help clients adopt healthy lifestyles.* Saved $20,000 over course of 1 year by engaging in cost savings efforts to minimize instances of re-admission, such as treatment connection, medications adherence, and coping strategies.* Volunteered to participate in process improvement program to streamline processes and enhance employee and customer satisfaction.* Created calls/contact management form that improved efficiency in handling and tracking increased call volume during high-risk periods (holidays and winter seasonal affective disorders).* Connected member to patient assistance programs through pharmaceutical companies to lower medication costs.* Researched and connected members to local food pantries, transportation, and affordable housing programs. * Selected as part of group to work with government programs. Placed in Medicare program due to resources knowledge, as well as ability to relate to membership.* Mentored new employees, providing guidance, motivational interviewing techniques and software program use to secure contact and clinical information.



UPMC

• United States
• Hospitals and Health Care
• 700 & Above Employee

• LifeSolutions Care Manager

  • Jun 2003 - Jan 2007

  Assisted members seeking outpatient therapy and employee assistance services. Answered queue calls and provided hands-on intervention via assessments and care planning. Triaged members seeking outpatient treatment. Spoke to outpatient treatment providers about gaps in treatment requests to secure member coverage. Supported members who had exhausted outpatient visits by identifying community counseling programs. Performed crisis planning and intervention. Collected clinical information from providers for pre-certification of inpatient treatment. Made determinations and consulted physicians to ensure they met criteria for inpatient treatment. Contacted providers to ensure that HEDIS measures were met.• Assisted with leading LifeSolutions in its infancy, answering inquiries from members about behavioral health coverage and performing intake for employee assistance program.• Took initial calls and provided support for UPMC employees experiencing untimely passing of fellow employees; contacted employee assistance program for support and provided critical incident stress response intervention.• Received accolades for maintaining calm demeanor in fielding calls from unhappy UPMC employees following launch of LifeSolutions program and changes resulting from it.• Reduced costs by strategically diverting certain members to Employee Assistance Program.



Magee-Womens Hospital Of UPMC

• United States
• Hospitals and Health Care
• 400 - 500 Employee

• Medical Social Worker

  • May 1998 - Jun 2003