Office Manager

• Aug 2017 - Present

Sales & Account Manager

• Oct 2011 - Aug 2017

My role is to help your business succeed. Whether you're a sole trader, SME or a global company, I can provide you with the power and infrastructure of a multi national corporation through a prestigious CBD address, local phone number answered professionally in your company name and a five star office environment to use as and when you need it. All without being locked into any long term contracts. I can provide you with the ultimate flexible workspace. My role is to help your business succeed. Whether you're a sole trader, SME or a global company, I can provide you with the power and infrastructure of a multi national corporation through a prestigious CBD address, local phone number answered professionally in your company name and a five star office environment to use as and when you need it. All without being locked into any long term contracts. I can provide you with the ultimate flexible workspace.

Product & Inventory Executive

• Nov 2007 - Sep 2011

• Yield management of inventory for 4 luxury train/cruise products located in Europe, Scotland, Burma and South East Asia • Expert product knowledge • Analyse weekly availability reports and distribute findings • Annual setup of new schedules within the company CRS (Poirot), intranet and internet and maintain data integrity of all systems • Manage schedule amendments • Act as a central link between Product Operation Teams, global Reservation Teams and Sales & Marketing • Trip analysis • Implementation and training of new policies and procedures Achievements • Improved revenue by US1.35m over 4 products in 2011 - generated by improving dilution on each trip. • Implemented effective availability reports for 4 international products that have a combined revenue of US45m in 2011 • Identified problem areas of our CRS to improve the smooth and efficient running of the system for the Reservations and Operations teams whilst liaising with the software developer • Winner of bi-monthly "Time to Shine" award (June/July 2011) due to delivering a consistently high level of customer service to both internal and external clients

Conference & Events Executive

• May 2007 - Nov 2007

Liaised with Shareholders, tenants, local and international clients to coordinate meetings, events and private dining functions in a 5 star city venue catering for 4-500 delegates over 12 meeting rooms PMS: Opera Sales & Catering V2 Liaised with Shareholders, tenants, local and international clients to coordinate meetings, events and private dining functions in a 5 star city venue catering for 4-500 delegates over 12 meeting rooms PMS: Opera Sales & Catering V2

Reservation Sales Agent

• Dec 2005 - Feb 2007

Accommodation Services Manager

• Oct 2003 - Jan 2005

Night Auditor / Assistant Night Manager

• Apr 2002 - Oct 2003

Assistant Manager / Functions & Events Manager

• Mar 1999 - Apr 2002