Office Manager & Executive Assistant to the President

• Feb 2018 - Present

Administration Manager

• Jun 2015 - Feb 2018

Responsible for daily corporate operations and all accounting functions (payroll, AR, AP) including customer billing and month end close. Assist the team in project management including applying for security clearance when required on a project. Correspond with architects, engineers regarding shop drawings, site instructions to ensure all of the project details are addressed seamlessly for our customers.Work with the estimating department to develop processes to improve the bidding process. Responsible for producing tender documents, coordinating insurance and bonding documentation. Develop and build productive client relationships.Provide administrative support to the Vice-President when required. Follow up and resolve IT issues regarding the accounting and share file programs.

Customer Service Manager

• Jan 1997 - Apr 2015

Strong leader of customer support staff. Facilitated inter-departmental communication to effectively provide customer support. Managed work flow to exceed quality service goals. Trained staff on operating procedures and a new computer system. Provided accurate, specific and timely performance feedback for CSRs. Fostered an environment which encouraged continual process improvements. Effective liaison between customers and internal departments. Developed highly empathetic client relationships and earned a reputation for exceeding service standard goals.

Receptionist

• Sep 1995 - Dec 1996

Invoiced customer orders using ACCPAC. Greeted customers entering the company to ascertain what each customer required. Answered product questions regarding mouse pads with up-to-date knowledge of sales and store promotions. Sold, placed custom orders and scheduled weekly inventory pickups and deliveries with customers. Invoiced customer orders using ACCPAC. Greeted customers entering the company to ascertain what each customer required. Answered product questions regarding mouse pads with up-to-date knowledge of sales and store promotions. Sold, placed custom orders and scheduled weekly inventory pickups and deliveries with customers.

Customer Service Representative

• Jun 1984 - Mar 1995

Effectively communicated with and supported sales, marketing and administrative teams on a dailybasis. Developed reputation as an efficient service provider with high levels of accuracy.Investigated and resolved customer inquiries and complaints in a timely and empathetic manner.Served as the main liaison between customers, management and sales team. Managed wide variety of customer service and administrative tasks to resolve customer issues quicklyand efficiently. Effectively communicated with and supported sales, marketing and administrative teams on a dailybasis. Developed reputation as an efficient service provider with high levels of accuracy.Investigated and resolved customer inquiries and complaints in a timely and empathetic manner.Served as the main liaison between customers, management and sales team. Managed wide variety of customer service and administrative tasks to resolve customer issues quicklyand efficiently.