Lisa Rustell

Head Of Operations at Alirity
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Contact Information
us****@****om
(386) 825-5501
Location
Chichester, England, United Kingdom, GB
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Jo Millward MSc

Lisa was employed as the Business Service Manager for the outsourced contract with Capita and acted as the Relationship Manager between the two partners. Lisa’s responsibilities were to ensure that the contract was running properly and that, when appropriate, additional services were added. Lisa took responsibility for the contract management of her particular area of the business, ensuring KPI’s were met and ensured that the customer was receiving the best service possible through the contract and contact centre. Lisa also insourced a number of other contracts while she was in this role.

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Credentials

  • Diploma in Strategic Management
    -

Experience

  • Alirity
    • United Kingdom
    • Business Consulting and Services
    • 1 - 100 Employee
    • Head Of Operations
      • Sep 2021 - Present

  • Rustell Associates
    • United Kingdom
    • Director
      • Feb 2019 - Present

  • Chichester Priory Park Cricket Club
    • Community Volunteer
      • Oct 2020 - Present

      Safeguarding Officer and Membership Secretary Safeguarding Officer and Membership Secretary

  • West Sussex County Council
    • United Kingdom
    • Government Administration
    • 700 & Above Employee
    • Business Manager - Intelligent Client
      • Apr 2013 - Feb 2019

      Intelligent Client for outsourced Contact Centre. Coordination and planning strategic changes; assisting the supplier in delivering changes; ensuring effective end-to-end customer experience.

    • Business Change Manager
      • May 2012 - Mar 2013

      Delivery of new IT hardware for Windows 7 migration across Health & Social Care Business Units including rationalising applications and training provision for Social Care staff across multiple sites and locations.

    • Business Manager
      • May 2009 - Apr 2012

      Customer LiaisonService Level AgreementsPerformance ManagementProject Management

    • Practice Manager - Legal Services
      • May 2003 - May 2009

      Implementation of Case Management SystemBudgetary controlResource Management

    • Member Services Officer
      • Sep 2000 - May 2003

      Executive PA to Cabinet Members

  • Fitzhugh Gates - Solicitors
    • Practice Manager
      • 1999 - 2000

      Practice Manager of medium sized law practice with 9 partners. Practice Manager of medium sized law practice with 9 partners.

  • Southern Water
    • United Kingdom
    • Utilities
    • 700 & Above Employee
    • Various
      • 1989 - 1999

      Legal Services and Office Management Legal Services and Office Management

Education

  • University of Chichester
    Diploma in Strategic Management, Business/Commerce, General
    2003 - 2005
  • University of Portsmouth
    DMS, Business Administration and Management, General
    1997 - 1999

Community

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