Strategy and Operations

• Mar 2023 - Present

Callbird empowers teams and businesses to have real-time, face-to-face conversations with their website visitors. I support go to market and customer acquisition strategy. Callbird me at https://www.callbird.com/Lisa/ Technical Skills: HTML software development Callbird empowers teams and businesses to have real-time, face-to-face conversations with their website visitors. I support go to market and customer acquisition strategy. Callbird me at https://www.callbird.com/Lisa/ Technical Skills: HTML software development

Co-Founder, Head of North American Operations

• Mar 2020 - Jun 2023

Manage all North American operations, develop company strategy, contribute creative content, and lead recruiting efforts. Manage all North American operations, develop company strategy, contribute creative content, and lead recruiting efforts.

Corporate Learning and Workday Learning Implementation Manager

• Jan 2022 - Feb 2023

• Led, as administrator of Learning Management System, company restructure for Workday Learning by ensuring that back-end processes were optimized to deliver required training to over 4,500 employees
• Owned Workday Learning master data and managed library of over 200 courses to ensure accurate recording of course completion, and decreased outstanding completions by 68.6%
• Orchestrated implementation of educational content leading team of 6 through building, and reviewing content, and directing usability testing to ensure great user experience
• Collaborated with Racial Equity Project team to developed and implement 12 models of the Racial Equity Curriculum to promote and train employees in diversity, equity, and inclusion and Founding member of Jewish community group
• Revised Company Onboarding Program for all new hires during highest hiring year; streamlined content by 22% to maintain understanding of company history and initiatives while allocating more time for on-the-job-training
• Created learning content for entire organization including health and wellness, and profit sharing videos using camtasia
• Led as the lead facilitator of company onboarding program providing training in a remote environment Show less

Strategy and Operations Supervisor

• Aug 2020 - Jan 2022

• Managed a team of 20 staff that filled orders while meeting an error rate of .002%• Mentored 40 summer hires, organized 3 panels and 4 Q&As with senior leadership, and designed skill-building sessions Reduced fill time by 5% by identifying trends in high-count and heavy items• Lowered conveyor stoppages 6% by analyzing work stoppages due to bottlenecks and shifting excess capacity• Collaborated with Racial Equity project team to produce the first demographics report and pay policy Show less

Business Analyst: Marketing and Finance

• Jan 2020 - Aug 2020

•Decreased customer research time by 19% by improving customer and market research efforts and creating computer logic queries for Meltwater (digital software) Implemented changes in the logic to increase relevant news articles by 12%, decrease irrelevant articles by 20% and incorporated French and Spanish language to expand reach to Quebec and Mexico•Reduced internal debt collectors’ handle time by 7% by conducting a financial analysis for the accounts receivable team to understand how COVID-19 affected customer payment patterns•Reduced customer credit workloads by 18% by conducting an analysis of orders Show less

Operations Management Leadership Program (OMLP)

• Jul 2017 - Nov 2019

Rotation 3 Pressure Implementation Lead •Managed a team of 9 people including 4 technicians, 3 customer care reps, and 2 shipping and receiving specialists •Managed pressure product services for North America, which generates over $1M in revenue •Reduced turnaround time (TAT) for repair and calibration 57% percent by spearheading an international transfer of work to open a pressure service center in North America which increased capacity of global services •Mirrored safety and quality best practices from England, designed the layout, procured equipment, hired technicians, and conducted a materials analysis to attain adequate safety stock •Completed a capstone project, with a team, based in the US, Ireland, and India to present recommendations to reduce lead times on a casted flow cell product by 56 percent to become competitive in the market Rotation 2 Operations Supervisor •Managed a team of five repair technicians •Conducted labor and materials analysis on TAT and presented recommendations to reduce TAT by 36 percent •Developed inventory Kanban that increased fulfillment by 10 percent to a 95 percent fulfillment rate Rotation 1 Lead Health Safety and Environment (HSE) Specialist •Developed and managed a 10 person housekeeping inspection team that resulted in a 64 percent increase in violations reporting •Worked with HSE team and managers to conduct a gap analysis of 87 Safety Risk Assessments for update •Created a Communication Board to discuss safety knowledge, assess surveys and provide an employee forum to discuss safety topics which increased employee safety knowledge to 90 percent on 13 dimensions •Worked to comply with environmental regulations, including the Toxic Substances Control Act, the Emergency Planning and Right to Know Act, and the Storm Water Pollution Prevention Plan Show less

Group Fitness Instructor and Personal Trainer

• Aug 2014 - May 2017

Intern- Junior Management Analyst

• May 2016 - Aug 2016

• Performed cost analysis of human resource budget expenditures of over $2.2 million • Focused on improving human resource internal controls including creating a video tutorial to detail security and staffing report controls, developing flowcharts to document standard operating procedures, and updating FHFA human resource policy and delegations • Analyzed Office of Personnel Management survey results for the agency • Reviewed and collated training modules for the Office of Women and Minority Inclusion • Distributed and provided information on the Home Affordable Refinance Program, which has aided over 3.4 million homeowners, to the staff members of the U.S. Senate Committee on Banking, Housing, and Urban Affairs Show less