Client Experience Officer

• Dec 2021 - Present

Design Consultant

• Mar 2021 - Dec 2021

Residential and Development Services Coordinator

• Sep 2019 - Dec 2020

-Work as a liaison for owners and brand partners-Collaborate among interior designers, architects and contractors to design and build new hotel properties-Budget, cost control, procurement and timing for hotel capital expenditure projects-Liaison for new residential homeowners and Montage International while project is under construction-Assist Corporate Director of Design and Construction with specifying materials and FF&E for projects-Assist with overall support and execution of Montage Residences and Pendry Residences global and property specific initiatives. Show less

Development Services Intern

• Jul 2019 - Sep 2019

Guest Reception Agent

• Mar 2017 - Jul 2019

-Communicating and partnering with all department leaders and Associates to ensure the guest experience is personalized and executed seamlessly-Maintaining proper record keeping for guest accounts-Thinking outside the box to own and resolve guest issues-Assisting with guest check-in and out process, as well as managing folios, invoicing and billing

Lead Hostess at The Loft

• Sep 2015 - Mar 2017

-Control the flow of restaurant activity by seating guests in proper rotation while maintaining guestreservation lists.-Greet, inform, and answer any guest’s concerns or questions in a professional manner.-Coordinate service between different staff departments. -Analyze, load, and develop seating plans for service.

QSR Food Prep

• Jun 2014 - Feb 2017

-One out of 1,000 interns selected from a pool of over 30,000 applicants for the Disney College Program. -Interacted with thousands of guests everyday to create a memorable and magical moment at the front of house and assisted with the operation and food preparation at the back of house. -One out of twenty original Cast Members selected to assist in opening a new dining location inside the Disneyland Park. (Aladdin's Oasis) -Helped maintain the location and ensure there is sufficient food prepared during operating hours. Show less