Experience

Lasso Healthcare Insurance Company

• United States
• Insurance
• 1 - 100 Employee

• Director Of Operations

  • Sep 2018 - Oct 2021

  Harrisburg, Pennsylvania, United States Ensure compliant and efficient day-to-day operations. Provide vendor oversight and perform audit services to ensure accuracy and efficiency. Developed processes, systems, and training needed to support year-over-year growth of membership. Partner with vendors to ensure performance to targets to meet service level agreements. Coordinate with vendors to complete CMS-required audits and surveys such as HEDIS, Data Validation, MCAHPS, and HOS. • Operationalize a start-up plan with zero members… Show more Ensure compliant and efficient day-to-day operations. Provide vendor oversight and perform audit services to ensure accuracy and efficiency. Developed processes, systems, and training needed to support year-over-year growth of membership. Partner with vendors to ensure performance to targets to meet service level agreements. Coordinate with vendors to complete CMS-required audits and surveys such as HEDIS, Data Validation, MCAHPS, and HOS. • Operationalize a start-up plan with zero members to more than 6,200 members, with intent to double growth in 2022. • Developed quality controls and audit programs to support all operational areas, such as customer service, enrollment and membership processing, and claims adjudication. • Effectively oversee and manage all areas of operations to ensure compliance and performance metrics and earn valuable vendor relationships. Show less



TMG Health

• Hospitals and Health Care
• 300 - 400 Employee

• Business Solutions Manager

  • Oct 2012 - Sep 2018

  Jessup, Pennsylvania, United States Drive presentations of product and service offerings to C-Level healthcare executives in addition to consulting with clients after performing due diligence regarding best practices. Create engaging presentation and marketing materials regarding offerings. Expertly handle all specialized client requests to ensure best practice compliance and liaise with project managers and operational leads; liaise with cross-functional staff and leaders to coordinate internal meetings. In charge of… Show more Drive presentations of product and service offerings to C-Level healthcare executives in addition to consulting with clients after performing due diligence regarding best practices. Create engaging presentation and marketing materials regarding offerings. Expertly handle all specialized client requests to ensure best practice compliance and liaise with project managers and operational leads; liaise with cross-functional staff and leaders to coordinate internal meetings. In charge of internal/external communications with clients, RFI responses, and project/sales mentorship to staff. • Spearheaded revenue increase through acquisition over four new major clients and revenue over $70M cumulatively. • Conceptualized and initiated productivity- and sales-enhancing process improvement documentation. • Effectively oversee and manage service implementation progress for new clients to ensure deadline and budget compliance and earn valuable client relationships.

• Business Analyst

  • Apr 2006 - Oct 2012

  Dunmore, PA Performed core analytic research in addition to providing key project leadership in interdepartmental implementations, workgroup meetings, and mentorship of junior analysts. Coordinate with clients to develop detailed project plans and scope, contingency plans, P&P’s, and other metrics and strategies. Served as Subject Matter expert regarding corporate manuals and web content, including intersections with Medicare and DOH. Served as a Customer Service Representative from 2006 to 2007 and Junior… Show more Performed core analytic research in addition to providing key project leadership in interdepartmental implementations, workgroup meetings, and mentorship of junior analysts. Coordinate with clients to develop detailed project plans and scope, contingency plans, P&P’s, and other metrics and strategies. Served as Subject Matter expert regarding corporate manuals and web content, including intersections with Medicare and DOH. Served as a Customer Service Representative from 2006 to 2007 and Junior Business Analyst from 2007 to 2008. • Recipient of several awards for outstanding performance, including a Special Achievement Award, Unicorn Award, and more. • Led six new client implementations while supporting team of analysts and cross-functional staff. • Introduced well-received training material improvements and trained new staff.



Times Shamrock

• United States
• Media Production
• 1 - 100 Employee

• Multiple Positions

  • Aug 2000 - Apr 2006

  Montrose, PA Provided multifaceted leadership at local news distributor throughout several roles across multiple promotions and advancement. ONLINE COORDINATOR/DISPATCH/ADMINSTRATIVE ASSISTANT/SALES CONSULTANT (August 2000 to April 2006) Served as reliable expert regarding the intersection of technology, operations, and sales, including roles encompassing: • Online Coordinator: Directed web development across seven publications, including ad content, sales and client coordination, and contract… Show more Provided multifaceted leadership at local news distributor throughout several roles across multiple promotions and advancement. ONLINE COORDINATOR/DISPATCH/ADMINSTRATIVE ASSISTANT/SALES CONSULTANT (August 2000 to April 2006) Served as reliable expert regarding the intersection of technology, operations, and sales, including roles encompassing: • Online Coordinator: Directed web development across seven publications, including ad content, sales and client coordination, and contract development/negotiations. • Dispatch: Go-to coordinator of client intake, including liaison with multiple departments, billing, project management, and general support to management and staff. • Administrative Assistant: Performed reception and intake duties and provided general office support/payment processing and invoicing/mail distribution and logistics coordination. • Sales Consultant: Maintained and expanded sales territory as key communicator with clients regarding services with ability to continually exceed weekly and monthly revenue goals. Show less