Experience

ITworx Consulting

• Australia
• IT Services and IT Consulting
• 1 - 100 Employee

• Business Analyst

  • Mar 2013 - Present

  • Liaising with clients, suppliers, developers, designers, directors, and accounts • Gathering, defining, analysing and documenting requirements • Proposing feasible solutions to satisfy requirements • Preparing proposals and quotes for potential projects • Documenting non-functional and functional specifications for developers • Creating conceptual wireframes and mockups • Creating workflow diagrams demonstrating business and system processes • Managing the issue register through task, resource, and resolutions management • Managing projects by scheduling tasks and delegating resources ensuring deadlines are met • Tracking the progress and statuses of all issues, tasks and projects • Managing the weekly agenda of resources • Organising billable tasks and projects to be invoiced to clients accordingly • Performing quality control with reviews and testing of design and functionality • Managing content changes and other small enhancements to projects • Providing assistance and guidance to clients regarding content management • Providing first-level technical support to clients of issues via email and phone • Documenting practical guidelines of platforms and/or systems for end-users • Producing and maintaining a system documentation for large projects • Running workshops to train clients on how to use selected platforms and/or systems • Producing and analysing Google Analytics reports • Researching latest trends and applications to improve the internal business processes • Assisting the directors with any other tasks and requests Show less