Operations Manager and Member Support at the Greater West Chester Chamber of Commerce

• Sep 2019 - Present

Director, Building Solutions Customer Loyalty Program

• Oct 2013 - Jul 2019

Led turnaround of CertainTeed’s Building Solutions cross-functional customer loyalty program in which national sales staff strive to achieve program goals and compete for incentives by selling across highly-matrixed organization. Redirected sales teams to more effectively focus on loyalty and the post-sales needs of customers. Created automated reporting tools to apprise executive leadership team of goal progress and market challenges. Rebranded program by leveraging voice of customer (VOC) feedback acquired through market research and analytics. Continuously resolved elevated issues with internal and external customers throughout program. Leveraged strengths-based leadership to coach and mentor staff as a component of talent development. Built high-performing sales, program, and processing teams and cultivated an environment of recognition and gratitude. Focus on continuous improvement led to program growth of 450% within 5 years and regaining confidence of customers, senior management, and sales teams.

Vice President--Business Development and Marketing Strategy

• 1990 - Mar 2013

Twenty-three years of increasing levels of responsibility in developing and managing multimillion-dollar federal proposals and state and local business contracts. Continuously evaluated market conditions, economic data, emerging trends, and client needs to promote growth and profitability of the state and local business program. Led team of 50 professionals in development of sales plans, execution of communication, and networking strategies for the delivery of exceptional services. Implemented change initiative and tactics for adaptivity that reversed revenue decline and achieved the highest levels of profitability for this sector in the company’s history. Served as Chairperson of National League of Cities’ (NLC) Corporate Partners Leadership Council to promote the exchange of ideas between corporate partners and the leaders of America’s cities. Provided Weston leadership access to municipal officials to discuss their challenges and emerging needs.

National Account Director

• 1986 - 1990

Led account management of consumer and business-to-business direct marketing and advertising activity of national telecommunications firm. Directed cross-country direct mail campaigns from creative process through production and fulfillment. Assumed increasing levels of responsibility and ultimately served as primary liaison between this national client and the agency’s creative and production teams. Led account management of consumer and business-to-business direct marketing and advertising activity of national telecommunications firm. Directed cross-country direct mail campaigns from creative process through production and fulfillment. Assumed increasing levels of responsibility and ultimately served as primary liaison between this national client and the agency’s creative and production teams.