Technical Specialist

• Aug 2021 - Present

Operations Assistant

• Nov 2015 - Aug 2021

Provide timely and effective customer service to Center employees and clients in a fast-paced, highly visible, front desk environment.• Assist Center staff and external clients with troubleshooting issues relating to online workshop registration• Work in collaborate with Central Registration Team to write the user guide as well as brief step-by-step instructions used by Center employees to assist with effectively navigating the online registration system • Process certificate credit as well as workshop registration changes/updates and respond to customer inquiries regarding such via telephone, Instant Messaging, email, and in person within 24 business hours• Provide face-to-face and remote training (via Zoom) to Center employees• Prepare daily schedule of workshops and monthly workshop reports for submission to supervisor and other Center personnel Show less

Office Assistant

• Nov 2013 - Nov 2015

As the Assistant supporting an Instructional Technology Team of eight members, I managed the day-to-day operations of the staff.• Handled telephone inquiries and messages, ordered office supplies and equipment, sorted/delivered mail, as well as created spreadsheets and databases for better data management • Assisted with the coordination of team meetings and events by reserving rooms, purchasing items needed, preparing informational packets, etc., and keeping track of confirmations received for attendance• Created and maintained physical and computerized files and/or spreadsheets pertaining to Technology Team’s agreements/service contracts, invoices, purchases, and travel• Designed guidebook outlining various Office Assistant duties to assist new team members with administrative processes performed Show less

Seasonal Scorer

• Apr 2010 - Present