Experience

dm drogerie markt Italia

• Italy
• Retail
• 100 - 200 Employee

• Purchasing department employee

  • Nov 2022 - Present

  - managing emails/phone calls with external partners and other company departments (logistics, sales, shops, etc.) -private label/industrial article coding for online site and SAP system - collaboration with other purchasing department groups - company reports to check stock, prices, margin of the items in the assortment - constant contact with the Austrian parent company Skills: Dwh · Hybris · SAP Retail · Microsoft Office - managing emails/phone calls with external partners and other company departments (logistics, sales, shops, etc.) -private label/industrial article coding for online site and SAP system - collaboration with other purchasing department groups - company reports to check stock, prices, margin of the items in the assortment - constant contact with the Austrian parent company Skills: Dwh · Hybris · SAP Retail · Microsoft Office



Appen

• IT Services and IT Consulting
• 700 & Above Employee

• Italian/English speaker for an Italian transcription project

  • Aug 2021 - Aug 2022

  - transcription and translation of audio and text from English to Italian and vice versa, according to company transcription standards - transcription and translation of audio and text from English to Italian and vice versa, according to company transcription standards



Air Dolomiti Spa

• Sales Employee

  • May 2019 - Apr 2020

  -Management of passenger calls on the Italian, English, German and travel agency/ tour operator lines -Booking of airline tickets for travel groups and corporate clients -Use of Amadeus, Monalisa revenue accounting, Flighttrack -Changes / cancellations / additions of air reservation services -Customer Service Management -Management of passenger calls on the Italian, English, German and travel agency/ tour operator lines -Booking of airline tickets for travel groups and corporate clients -Use of Amadeus, Monalisa revenue accounting, Flighttrack -Changes / cancellations / additions of air reservation services -Customer Service Management



MPP SRL

• Italy
• IT Services and IT Consulting
• 1 - 100 Employee

• Reservation Agent & Reception supervisor

  • Mar 2015 - Apr 2019

  -Management of all types of reservations: indivdual guests, tour operators, travel agents, groups -Keeping track of room availability -Front desk department support when needed -Room sales forecast according to the high and low season and the annual events -Use of Hotelcube software -Customer Service Management -Management of all types of reservations: indivdual guests, tour operators, travel agents, groups -Keeping track of room availability -Front desk department support when needed -Room sales forecast according to the high and low season and the annual events -Use of Hotelcube software -Customer Service Management

• Receptionist front desk

  • Feb 2012 - Jan 2015

  -Register guests -Manage online and phone reservations -Inform customers about payment methods and verify their credit card data -Provide information about the hotel, available rooms, rates and amenities -Respond to clients’ complaints in a timely and professional manner -Liaise with the housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests’ needs -Upsell additional facilities and services, when appropriate -Maintain updated records of bookings and payments Show less