Experience

Pendelton Woolen Mills

• United States
• Design Services
• 1 - 100 Employee

• Assistant Manager

  • Jul 2016 - Present

  Working with my manager, and being the only two people on staff, we have exceeded all of our metrics and have been recognized for outstanding sales and service by our company president. Customer Service is not only words to me, but a lifestyle, I love the way I am able to interact and build relationships with my clients while working on every other job that has to be done in order to keep our store running and growing. Working with my manager, and being the only two people on staff, we have exceeded all of our metrics and have been recognized for outstanding sales and service by our company president. Customer Service is not only words to me, but a lifestyle, I love the way I am able to interact and build relationships with my clients while working on every other job that has to be done in order to keep our store running and growing.



DXL Group

• United States
• Retail
• 700 & Above Employee

• Assistant Manager

  • Mar 2016 - Jul 2016



Maltbie Chevrolet

• United States
• Motor Vehicle Manufacturing
• 1 - 100 Employee

• BDC Manager

  • Oct 2015 - Feb 2016



Whiteman Chevrolet Inc

• United States
• Motor Vehicle Manufacturing
• 1 - 100 Employee

• BDC Representative

  • Aug 2015 - Oct 2015



Jos. A. Bank Clothiers

• United States
• Retail
• 700 & Above Employee

• Senior Sales Associate

  • 2014 - 2014

   Continuously exceed all personal and corporate quotas. Leverage consultative sales strengths to identify opportunities, nurture relationships and close deals. Developed lasting relationships with contacts at which prove to be an excellent referral source. Managed key accounts and ensured they had top service and continued loyalty. Collaborated with service departments to create procedures to increase customer service and improve customer satisfaction and loyalty.  Controlled product stock flow to minimize shortages overstock, which in turn, maximized sales. Standardized cross-promotions techniques company-wide to increase sales opportunities. Ensured strong client relations and prompt inventory by accurately managing all customer service aspects of territory.



The Children's Place

• United States
• Non-profit Organizations
• 1 - 100 Employee

• Assistant Store Manager

  • 2013 - 2014

   Exceeded all expectations, recorded the highest number of credit card applications in the 15-store district, while driving store’s UPT from lowest to highest in 15-store district and conversion rate from lowest to third-highest Recruited to turn around under-performing location due to exceptional professional expertise and outstanding work ethic Enforced and oversaw the efficiency implementation of company, employee, and store standards at all times Improved all of store’s key performance indicators through the integration of innovative strategic initiatives and improved client-relation methods Maximize profitability through superior customer service, effective and prompt communication and follow-up on all pending matters with the customer Utilize superior communications skills to motivate staff and develop effective working relationships with peers, executives and clients Address all employee performance problems promptly and directly in accordance with company personnel polices and procedures Managed crews of up to xxx employees and was able to increase revenues by tight scheduling, ensuring efficiency and training staff to adequately perform their duties  Improved gross margin from 7% to 11% by improving scheduling and inventory management Implemented productivity concepts through operations and conducted extensive training for all production personnel



Brooks Brothers

• United States
• Retail
• 700 & Above Employee

• Senior Sales Associate

  • 2013 - 2013

   Named "MVP" for the 15-store region for strong sales performance, superb customer satisfaction scores, and a record number of new credit applications Consistently surpassed personal sales goals by guaranteeing the highest standards of customer service Successfully trained new sales associates within the store in order to significantly increase their performance and satisfaction ratings Selected by store manager to design all ladies’ displays as well as all in-store displays, producing superb results while under strict budget and time constraints Improved methods to find correct suits for customers and mark suits for tailoring, greatly reducing related overhead costs Integrated numerous client-facing strategies for outside store promotion activity, resulting in a notable boost to walk-in sales



Tortuga Hair Salon

• Founder & General Manager

  • 2011 - 2013

   Successfully built business from the ground up and handled all aspects of business development including payroll, human resources, operations management, vendor relations, and more  Improved methods to recruit full staff, ensuring the continued success of daily operations and greatly improving the quantity and quality of potential hires Achieved increased year-over-year profitability while facing tough economic conditions and strict budgetary constraints Recognized for superb communication ability, building strong client base of residential homeowners, interior designers, and commercial contractors



Four Star Flooring Inc

• United States
• Retail

• Founder and General Manager

  • 1995 - 2011

   Ensured that suppliers exceeded the needs of the company, negotiated with new vendors to save 10% annually as well as increase the quality of work Provided the necessary resources to all company leaders which ensured a safe, productive and efficient working environment.  Developed standards of performance (SOPs) to ensure key personnel are working toward established goals.  Ensured that suppliers exceeded the needs of the company, negotiated with new vendors to save 10% annually as well as increase the quality of work Provided the necessary resources to all company leaders which ensured a safe, productive and efficient working environment.  Developed standards of performance (SOPs) to ensure key personnel are working toward established goals.