Experience

SWStraps (Smart Watch Straps)
• United States
• Manufacturing
• 1 - 100 Employee
• Co-Founder & Owner

  • Jul 2019 - Present

Opencare.com
• Canada
• Health, Wellness & Fitness
• 1 - 100 Employee
• Senior Account Executive

  • Oct 2022 - Sep 2023

ChowNow
• United States
• Technology, Information and Internet
• 200 - 300 Employee
• Territory Account Manager

  • Jan 2022 - Jul 2022

Booksy
• United States
• IT Services and IT Consulting
• 400 - 500 Employee
• SaaS Sales Account Manager

  • Feb 2021 - Jan 2022


Hank Lane Music

• United States
• Musicians
• 1 - 100 Employee

• Entertainer/Singer

  • Aug 2007 - Dec 2020

  •Interpreted and modified music to personalize performances. •Achieved desired tonal and harmonic balance by communicating clearly with musicians. •Studied scores at length to learn music in detail and develop suitable interpretations. •Interacted with guests to maintain interaction between guests and performers exciting. •Performed across tri-state and all of New York City at major galas, corporate events, and private parties. •Interpreted and modified music to personalize performances. •Achieved desired tonal and harmonic balance by communicating clearly with musicians. •Studied scores at length to learn music in detail and develop suitable interpretations. •Interacted with guests to maintain interaction between guests and performers exciting. •Performed across tri-state and all of New York City at major galas, corporate events, and private parties.



MarketSource Inc.

• United States
• Advertising Services
• 700 & Above Employee

• National Training Manager

  • May 2017 - Mar 2020

• Southeast Regional Trainer

  • Feb 2016 - Apr 2017

  • Co-manage a team of Product Specialists in the Southeast region and help ensure that they were within compliance on all KPI's. • Host and lead training events for LG Mobile products and product launches in a formal setting, as well as one on one training's.• PR trained and represented LG at CES, CTIA and other LG press conference events.• Build long and lasting relationships with wireless partners to help increase rate of recommendation of LG Mobile in their locations.• Coordinate and maintain all aspects of LG’s in-store merchandising in retail locations.• Collect and report visit data as well as competitive data via call reports.• Train in-store sales associates and managers on the features and benefits of LG’s products.• Support all US wireless carriers including AT&T, Cricket, MetroPCS, Sprint, T-Mobile, Verizon and Indirect carriers. • Create assessment tools to measure post-training knowledge retention.• Responsible for nationwide new product launch support.• Prepare and facilitate webinars for internal and external LG mobile clients.• Help in creating training materials used for field teams, and in-store training's. Show less

• LG Mobile Product Specialist

  • Oct 2015 - Feb 2016

  •Provide support for all carriers in the South Florida territory. Including, but not limited to, demo days, specialized training, assisted-selling hours, and special event schedule planning. • Coordinate and maintain all aspects of LG’s in-store merchandising in retail• Collect and report visit data as well as competitive data via call reports • Train in-store sales associates and managers on the features and benefits of LG’s product• Support all US wireless carriers including AT&T, Cricket, MetroPCS, Sprint, T-Mobile, and Verizon. • LG Mobile's point of contact in the South Florida market. Show less


T-Mobile
• United States
• Telecommunications
• 700 & Above Employee
• Trainer, Field Sales

  • Sep 2014 - Oct 2015


Apple

• Indonesia
• Software Development
• 1 - 100 Employee

• AppleCare Senior Advisor

  • Aug 2013 - Sep 2014

  •Manage call flow and provide technical support to customers regarding their iOS and Mac products. •Multitask across systems and applications, analyze and resolve a variety of complex technical issues, and comfortably navigate a technical environment. •Have the ability and discipline to independently work from home. •Demonstrate professionalism and courtesy with customers at all times. •Skilled, certified, and trained to handle calls and troubleshoot in all departments for iOS and CPU Apple products. •Handled all customer relations issues in a gracious manner and in accordance with company policies. •Planned and directed staff training meetings when needed by the business. Show less

• Retail Sales Representative

  • Dec 2008 - Jul 2013

  •Duties include meeting monthly sales quota, daily inventory scans, cashier, etc. •Right fitting customers and business' to the plan and handset that best fits their life- style and business needs. •Apple brand ambassador/expert. •Stocked and replenished merchandise according to store merchandising layouts. •Operated a cash register for cash, check and credit card transactions with 100% accuracy. •Priced merchandise, stocked shelves and took inventory of supplies. •Handled all customer relations issues in a gracious manner and in accordance with company policies. •Trained, coached and mentored staff to ensure smooth adoption of new program and new Apple products and releases. Show less



Disney Cruise Line

• United States
• Travel Arrangements
• 700 & Above Employee

• Mainstage Performer

  • Oct 2007 - Oct 2008

  •Portrayed a wide range of emotions using body movements, facial expressions and gestures. •Sang and danced during dramatic and comedic performances. •Developed a successful working relationship with Disney Entertainment. •Conveyed each character's story through speech, body language and movement. •Studied scripts and rehearsed roles for 7 musical productions performed daily throughout the cruises. •Portrayed a wide range of emotions using body movements, facial expressions and gestures. •Sang and danced during dramatic and comedic performances. •Developed a successful working relationship with Disney Entertainment. •Conveyed each character's story through speech, body language and movement. •Studied scripts and rehearsed roles for 7 musical productions performed daily throughout the cruises.