Experience

3di Information Solutions Ltd.

• United Kingdom
• Information Technology & Services
• 1 - 100 Employee

• Services Manager

  • Oct 2019 - Present

  My current role at 3di enables me to help clients optimize the design, development and delivery of technical documentation and related tools and processes for maximum quality, efficiency and return on investment. From identifying ways in which documentation processes can be synched with localization for global audiences, to development of portals that relieve pressure on product support, 3di offers a one-stop shop for a wide range of industries, with 17 years track record of success in Tech Comms consultancy, outsourcing and recruitment. I support both customer outreach and supplier management worldwide.

• Resource Manager

  • Mar 2010 - May 2018

  Built & maintained positive relationships with our pool of freelance and contract Technical Authors that enabled us to deliver client projects to the required standard and schedule by maintaining regular contact, ensuring data was current, as well as understanding & meeting both parties' specifications. This included advertising vacancies, managing the screening and selection process and short listing potential candidates on behalf of clients.

• Resourcer Planner

  • Oct 2004 - Apr 2005

  Returned to 3di briefly to assist with search and selection of contract and freelance Technical Authors to aid delivery of client projects. Then followed a period of 'maternity leave'.

• Business Development Manager

  • Jul 2002 - Apr 2004

  Having joined 3di Information Solutions from its' inception as a start up, I helped identify and develop client relationships within the Technical Communication industry across a range of sectors, including telco, software & IT. During this early phase of growth, I was responsible for new business generation as well as account management and resourcing. Clients included IBM, Vertu and Motorola.



Parity Group PLC

• European Business Development Executive

  • Apr 1999 - Jul 2002

  Developed and managed successful long term relationships with various blue chip clients throughout Europe within the Technical Documentation industry. Involved in full business development cycle from lead generation, project scoping, selection of resources and ongoing account management. Clients included IBM Italia, HP, Philips, Sun Microsystems, SWIFT and Coca Cola.



TMS INFORMATION SOLUTIONS LIMITED

• European Business Development Executive

  • Oct 1998 - Apr 1999

  Responsible for business development in the Technical Communication sector across Europe. TMS was bought out by Parity Plc.