Experience

Above The Barre

• United States
• Performing Arts
• 1 - 100 Employee

• Office Manager

  • Feb 2018 - Present



Cuyahoga County

• Auto Title Division

• Office Manager

  • Mar 2013 - May 2017

  I began as an Assistant Branch Manager for The Cuyahoga County Fiscal Department, Main Office Auto Title Division which consisted of up to 23 employees and was promoted to the Branch Manager of this office in January 2015. In January of 2016 I was transferrred to the Fiscal Department, Southgate Office Auto Title Division. I was transferred for specific purposes of increasing productivity, employee moral and customer satisfaction. I was successful at making these changes long term. I had many roles as the office manager. One of the most important was to provide support to the office staff, the office customers, and the office clients. This is one of my greatest strengths. It was my responsibility to ensure customers/clients were satisfied with the service they were being provided. When an issue would arise I was the person responsible for deescalating the situation and ensuring the customer left satisfied with the outcome. Other duties included staff scheduling, daily reporting and reconciliation, bank deposit preparation and ongoing research for new and updated titles laws. I was also the Cuyahoga County Auto Title Representative for the Ohio Clerk of Courts Association.