Experience

Hawkeye Community College
• United States
• Higher Education
• 300 - 400 Employee
• Academic/College Success Advisor

  • Jul 2018 - Present

Upper Iowa University
• United States
• Higher Education
• 300 - 400 Employee
• Student Financial Services

  • May 2016 - Jul 2018
• Workforce Development Specialist

  • Mar 2015 - May 2016

  Provides professional employment and training related services and activities to public assistance recipients through the Promise Jobs program. Conducts intakes, interviews customers, and gathers, analyzes, and records information required to maintain accurate case files. Evaluates and interprets customer’s vocational/educational potential through aptitude and/or psychological assessments measuring interest, abilities, and work values. Assists customers in forming realistic, reasonable and achievable vocational/educational goals and plans and identifying barriers to employment. Provides on-going emotional support and encouragement. Assists customers with personal issues and crisis intervention. Develops and maintains rapport with customers through open and effective communication. Provides on-going academic and career guidance. Fosters the growth and cooperation between community agencies for the benefit of the customer. Serves as liaison between customer and community agencies. Recruits appropriate customer base. Recruits employers and develops job opportunities for customers. Has a working knowledge of community resources. Exercises tact and discretion in communicating and dealing with persons of varying cultural, social, racial, gender, age and economic backgrounds. Assists in the development of various programs. Operates project within budget guidelines. Completes statistical records, analyzes results, and incorporates the findings to ensure achievement of customer objectives and program goals. Fosters open communication between customers within grants/projects. Maintains knowledge of current local, state, and federal program requirements. Determines need and eligibility for financial assistance. Processes and authorizes appropriate payments. Meets program goals and objectives. Performs other duties as assigned. Show less



Goodwill Industries of Northeast Iowa

• United States
• Non-profit Organizations
• 1 - 100 Employee

• Retail Store Manager

  • Dec 2013 - Feb 2015

  • Planning events and promotional campaigns for boosting sales • Organizing and supervising all the daily activities • Strategizing and planning the achievement of organizational goals and objectives • Ensuring customer satisfaction by maintaining quality and standards • Recruiting staff and organizing training activities • Evaluating the performance and work of the staff • Member of the New Goods and Health and Safety committee • Planning events and promotional campaigns for boosting sales • Organizing and supervising all the daily activities • Strategizing and planning the achievement of organizational goals and objectives • Ensuring customer satisfaction by maintaining quality and standards • Recruiting staff and organizing training activities • Evaluating the performance and work of the staff • Member of the New Goods and Health and Safety committee



Kaplan University

• United States
• Higher Education
• 700 & Above Employee

• • Feb 2010 - Dec 2013

  • Create and compile daily reports & conduct monthly campus audit• Process faculty new hire paperwork and maintain personnel and academic files• Prepare and distribute correspondence, forms, presentation materials, and minutes • Served as backup for registrar department & performed multiple registrar functions

• • Feb 2008 - Dec 2013

  Assist with implementing student retention plan & achieve budgeted retention goals• Monitor student attendance and academic progress for 130 students • Make appropriate referrals for emergency childcare, healthcare, school transportation, and other community resources• Recruit, interview, hire, train, and mentor a staff of up to 7 work study tutors• Implement policies and procedures to ensure students receive quality academic assistance



GMAC Mortgage

• United States
• Banking

• Staffing Coordinator

  • Nov 2009 - Feb 2010

  • Recruiting, staffing, and phone screening • Scheduling training session for all new employees • Completion of new hire paperwork • Recruiting, staffing, and phone screening • Scheduling training session for all new employees • Completion of new hire paperwork