Experience

Realtime Results

• United States
• Business Consulting and Services
• 1 - 100 Employee

• Quality Assurance Coordinator

  • Jan 2010 - Present

  -Correct and log errors for orders keyed and touch -Assist Management, Operations, and processing reps as needed. -Send internal escalations/coachings as needed. -Log all client and internal escalations/coachings -Call obersavations -Assist with new-hire training class -Side-by-side coaching -Compile data for Mid-Month and End-of-Month reporting -Coduct biweekly QA meetings -Send agents individual accuracy rate. -Correct and log errors for orders keyed and touch -Assist Management, Operations, and processing reps as needed. -Send internal escalations/coachings as needed. -Log all client and internal escalations/coachings -Call obersavations -Assist with new-hire training class -Side-by-side coaching -Compile data for Mid-Month and End-of-Month reporting -Coduct biweekly QA meetings -Send agents individual accuracy rate.