Experience

The Magistrates' Association

• Administration of Justice
• 1 - 100 Employee

• Head of Membership, Branch Development and Events

  • Nov 2021 - Present

• Membership, Events and Community Manager

  • Aug 2017 - Present



Sweet Freedom

• Project Manager

  • Apr 2017 - Jul 2017



Cuba Direct

• Office Manager

  • Mar 2016 - Mar 2017

  Overseeing the visa processing department, line managing 2 staff who have dealt with a 100% increase in workload.Managing facilities, ensuring the office runs smoothly.UK contact for complaint handling.HR administrator, being HR contact for staff. Handling difficult situations.Overseeing renovation of offices. Staff event organisation. Christmas party & company presentations.Numerous ad hoc duties, including legal matters that arise.Merchandise ordering. Overseeing the visa processing department, line managing 2 staff who have dealt with a 100% increase in workload.Managing facilities, ensuring the office runs smoothly.UK contact for complaint handling.HR administrator, being HR contact for staff. Handling difficult situations.Overseeing renovation of offices. Staff event organisation. Christmas party & company presentations.Numerous ad hoc duties, including legal matters that arise.Merchandise ordering.



Fundraising Standards Board

• Membership and Marketing Executive

  • Oct 2013 - Mar 2016

  Membership administrationProcessing membership applications and to follow-up all membership enquiriesManaging the renewal process, working alongside the FRSB accountantManaging the chasing process, managing temporary staff to achieve this.Database administrationEnsuring the accuracy of the FRSB website database.Managing the FRSB’s database processes.Supporting the implementation of marketing campaigns through the manipulation of membership data.Providing membership information where necessary to assist with the compilation of reports for the Senior Management team, Chief Executive and FRSB Board when requiredMembership recruitment and retentionDeveloping with the Marketing & Policy Manager, initiatives that help recruit and retain membersProducing promotional materials for events. Managing the communications schedule and e-newsletter for members.Monitering and reviewing the content and quality of all member-related communications.Attending events and exhibitions to maximise awareness of the scheme and benefits of membership.Manage and chair the FRSBs member Advisory Forum, with representatives from across the sector on a quarterly basis.



BURNING HALO LIMITED

• United Kingdom
• Music

• Community Manager

  • Jan 2011 - Mar 2014

  "Bandwagons aim is to improve the way musicians interact with the music industry, particularly promoters. Bandwagon aims to become the most widely used band/artist tool for booking gigs in the UK and Europe”I was asked to work on this website by friends, utilising my contacts and knowledge of the industry I was able to give this venture a promising beginning. There are now over 14,000 artists on the site looking for gigs. "Bandwagons aim is to improve the way musicians interact with the music industry, particularly promoters. Bandwagon aims to become the most widely used band/artist tool for booking gigs in the UK and Europe”I was asked to work on this website by friends, utilising my contacts and knowledge of the industry I was able to give this venture a promising beginning. There are now over 14,000 artists on the site looking for gigs.



Breast Cancer Now

• United Kingdom
• Non-profit Organizations
• 100 - 200 Employee

• Supporter Care

  • Sep 2009 - Oct 2013

  •Using RE to problem solve, solving queries within fundraising and to ensure that it is used to optimum effect throughout the organisation.•Updating procedures and processes to ensure consistency and best practice across the charity, training staff members when needed.•Ensuring that supporters receive a premium class service from Breakthrough whenever contact is made.•Working to and exceeding set targets to ensure a top level of supporter care.•Mentoring new starters, identifying development needs and coaching them to reach full potential.• Delivering advice to people who have been affected by breast cancer, whether it is a health or campaign and fundraising enquiry.• Understanding supporters needs fully to ensure they have the best stewardship possible so we can maximise on opportunities to retain and fundraise.•Monitoring performance of Direct Marketing campaigns, running queries to see attrition rates, high lighting potential problems to DM. Segmenting data.•Delegating e mail queries, taking into consideration colleagues workloads. • Importing information (direct debits) from third party companies into Raisers Edge, ensuring that data is clean to import.•Batching income and running monthly reports to check income on Raisers Edge to send to finance.•Identifying claimable gift aid, ensuring that gift aid criteria is met.•Using access tools to import information from Justgiving, Worldpay, Charities Trust, CAF and many other places, into RE and again ensuring this goes on in a clean way to use for reporting.



Falling Down

• Promoter

  • Jan 2009 - Oct 2010



Flook Music

• Director

  • Jun 2004 - Jun 2007

  Flook was a non-pretentious, fun club night which showcased promising bands who were on the cusp of their careers. Highlights included The Arctic Monkeys first London show at Upstairs at the Garage, The Cribs, The Paddingtons & many hundreds more. Flook was a non-pretentious, fun club night which showcased promising bands who were on the cusp of their careers. Highlights included The Arctic Monkeys first London show at Upstairs at the Garage, The Cribs, The Paddingtons & many hundreds more.