Experience

Dentech

• Sweden
• IT Services and IT Consulting
• 1 - 100 Employee

• Customer Success Specialist

  • Feb 2022 - Present

  • Communicated with customers, prospects and supported them through consultative trainings • Ran one-on-one product demos and training with prospects and customers to drive growth • Participated in qualitative testing scenarios on our platform, summarize findings, and identify solutions that will help to improve our software • Promoted and drove software upgrades of Next Generation Practice Management solutions to existing Unix and Windows customers. • Built and nurtured relationships with office staff through problem-solving and concise follow-up. • Provided value by coaching dental offices on the correct software implementation. • Actively listened to and understood the client’s unique software challenges and delivered technical expertise. • Lead client Practice Management objectives by demonstrating the best ways to utilize customized reports. • Facilitated training of new employees during their Onboarding process. • Trained customers on the utilization of advanced software modules



Group Management Services, Inc.

• United States
• Human Resources Services
• 400 - 500 Employee

• Sales Representative

  • Sep 2020 - Apr 2021

  • Exceeded company objectives for setting up appointments with prospective new clients • Utilized Salesforce CRM to organize, maintain, and record prospect data to drive follow up sales calls. • Strategically created and grew a robust pipeline focusing on executing tedious prospecting & sales activities. • Relentlessly pursued new business using CRM, LinkedIn, social networking, phone, and in-person cold calls. • Implemented a deliberate approach to accomplish a structured sales process • Created and presented formal sales proposals, ROI cost analysis breakdowns, and aligned GMS solutions with small and mid-market businesses decision-makers



Whole Dental Wellness

• United States
• Wellness and Fitness Services
• 1 - 100 Employee

• Administrative Specialist/Marketing Coordinator

  • Feb 2019 - Sep 2020

  · Demonstrated the ability to overcome price objections by communicating clinical and personal benefits to the patient, resulting in patients' moving forward with dental procedures. · Reviewed incomplete and overdue treatment plans with the dental team. Strategized ways to gain patient acceptance for overdue treatment plans. · Coached dental team different strategies to help align oral health solutions with patients’ wants and needs. · Trained dental team techniques to improve treatment plan presentation closing effectiveness. · During recare phone calls, set clear, measurable goals to increase productivity. Built value for dental services to gain success in rescheduling hygiene teeth cleanings. · Increased patient retention by asking probing open-ended questions and active listening. Gained understanding to provide acceptable solutions to patient concerns. · Cold called General Dentists to promote the dental services Whole Dental Wellness could provide their patients. · Partnered with the owner to create "call to action" marketing campaigns that communicated our unique message of providing a wow factor for our current and future patients. · Planned marketing events, created promotional materials and boosted brand awareness. Resulting in new patient growth. · Planned, organized and promoted value-added successful educational dental seminars lead by dental industry Key Opinion Leaders.



Pristine Periodontics and Implants

• Customer Service Representative

  • Feb 2013 - Feb 2019

  • Built rapport, trust, credibility, and relationships with patients that contributed to increased business growth. • Promoted the dentist and the dental office through warm and cold calls. Distributed marketing materials to General dentists while prospecting for new business. • Lead in obtaining personal monthly and annual patient production goals. • Presented and closed treatment plans over $30,000. Treatments consist of Acellular Dermal Matrix, implants, bone grafting, membrane, periodontal surgery, and crown lengthening. • Helped increase “new” monthly patients base through internal and external marketing. • Investigate all past due accounts. Communicated with patients and used sales process strategies to collect current and over-due balances.



Parkway Small Animal & Exotic Hospital

• United States
• Veterinary
• 1 - 100 Employee

• Administrative Support Operator/Animal Caregiver

  • Mar 2012 - Aug 2013

  • Scheduled and cancelled multiple appointments for grooming, daycare and boarding reservations • Effectively balanced client accounts receivables • Protected the health and welfare of animals • Handled and answered multi-phone line system in pressure situations • Controlled the process of verifying vaccinations • Organized and supervised play groups, ran temperament tests • Examined animals to detect and determine the nature of diseases and injuries • Maintained a safe, clean and healthy facility for Dogs, Clients, and Co-Workers • Educated clients on the dog daycare, amenities, and procedures and conducting tours of the premises • Communicating all client questions and/or concerns to the owners and resolving them as needed • Worked with daycare assistants to ensure that feedings, baths and any medical requirements for the animals are satisfied



Aesthetic Periodontology

• United States
• Medical Practices

• Front Desk Coordinator

  • Jun 2008 - Jun 2010

  • Facilitated procedures to keep the office on time with daily patient schedules. • Investigate all past due accounts. Communicated with patients and used sales process strategies to collect current and over-due balances. • Advised patients on different finance options to ensure positive clinical outcomes. • Presented and explained clinical dental treatment options to patients. • Met with patients asked probing and follow up questions which enabled me to discover solutions to their clinical needs. • Monitored and maintained inventory control systems of dental office supplies. • Secured seamless dental cases for the patient through organizing their appointments with the General Dentist and Dental Lab. • Increased practice revenue through organized scheduling workflow.