Customer Service Representative

• Sep 2021 - Present

Shipping Export Administrator

• Jun 2017 - Aug 2020

Customer Service

• Apr 2016 - Jun 2017

Customer service representative working as a temp at Hayward IMG in Pomona. Customer service representative working as a temp at Hayward IMG in Pomona.

Customer Relations

• Nov 2015 - Mar 2016

Field sales and customer service phone calls and emails. Answered inquiries clarified desired customer information by researching, locating and providing information.Follow through on sales tickets from beginning to end, hearing the issue, planning the resolution closing out the customer issue. Able to perform at a face paced environment with heavy phones, document clearly and effectively communicate in writing. Field sales and customer service phone calls and emails. Answered inquiries clarified desired customer information by researching, locating and providing information.Follow through on sales tickets from beginning to end, hearing the issue, planning the resolution closing out the customer issue. Able to perform at a face paced environment with heavy phones, document clearly and effectively communicate in writing.

Independent Contractor - Customer Service

• Jul 2012 - Oct 2015

Provides internet customer service to customers and vendors. Keep track of pending orders with manufacturers and updates customers with order status (shipping). Communicates with manufacturers on behalf of the customer when returns or exchanges are requested. Provides internet customer service to customers and vendors. Keep track of pending orders with manufacturers and updates customers with order status (shipping). Communicates with manufacturers on behalf of the customer when returns or exchanges are requested.

Project Coordinator

• Aug 2007 - Jan 2012

Provided daily direction to the project team and regular project status. Established an effective communication plan with the project team and the customer. Organized office procedures and project binders. Applied techniques for planning, tracking, change control, and risk management. Provided daily direction to the project team and regular project status. Established an effective communication plan with the project team and the customer. Organized office procedures and project binders. Applied techniques for planning, tracking, change control, and risk management.

Customer Service Administrative

• Sep 2002 - Jul 2007

Handled multiple callers, simultaneously with the ability to multi task. Ability to evaluate and resolve customer issues in a busy office environment. Excellant telephone and customer service skills. Provided adminstrative support, including database management, meeting coordination, special projects etc. as required. Handled multiple callers, simultaneously with the ability to multi task. Ability to evaluate and resolve customer issues in a busy office environment. Excellant telephone and customer service skills. Provided adminstrative support, including database management, meeting coordination, special projects etc. as required.

International Documentation and Shipping Specialists

• Jul 1997 - Jan 2002

Prepared all shipping and export documentation, tracked shipments with freight forwarders and then followed up with customers with product availabiltiy. Assisted outside sales force with any special requests. Provided clerical support and customer service. Prepared all shipping and export documentation, tracked shipments with freight forwarders and then followed up with customers with product availabiltiy. Assisted outside sales force with any special requests. Provided clerical support and customer service.