Experience

Derbyshire Dales District Council

• United Kingdom
• Government Administration
• 1 - 100 Employee

• Home-Options Officer

  • Apr 2018 - Present

• Home-Options Advisor

  • Oct 2016 - Apr 2018

  • Assist individuals to complete housing applications over the telephone and face to face • Process all housing applications and carry out verification checks in accordance with the Home Options policy, liaising with other agencies on individual applications as required (eg Social Services)• Provide general housing advice, responding promptly to enquiries made by telephone, email, in writing and face to face• Assist Homelessness Officers to interview and advise homeless or potentially homeless households• Keep customer records up to date, ensuring all customer contact is logged on the relevant computer system• Prepare and publish property adverts for Housing Associations on the Home Options website• Prepare and send nominations to Housing Associations and monitor the results of these nominations• Signpost customers to other departments or agencies for specialist advice and assistance (eg Citizens Advice, Age UK)• Deal with incoming post for the housing department• Undertake typing, filing and other general administration duties for the housing department



Dales Housing

• Allocations Assistant

  • Jan 2015 - Oct 2016

  • Assist Allocations Coordinator to allocate properties in accordance with the Home Options policy, sending offer letters to successful applicants and monitoring responses• Carry out pre-tenancy checks including references and affordability assessments• Arrange and carry out viewings • Attend site visits for new build developments • Liaise with maintenance team to obtain updates on void properties and keep customers updated on progress• Manage void keys ensuring co-ordinated effectively between teams • Prepare tenancy agreements and sign up packs for new tenancies• Set up new tenancies and rent accounts on computer system• Process and maintain housing applications for transferring tenants• Process tenancy terminations• Book appointments for officers (eg sign ups / transfer inspections) and update diaries as necessary• Deal with general housing enquiries from prospective and existing customers by telephone, email, in writing and face to face• Prepare property adverts and publish on Home Options website• Identify and advertise hard to let properties via social media, websites (ie Rightmove), parish councils and direct mail outs• Assist Resident Involvement Coordinator to organise and attend tenant participation events• Organise meetings and take minutes for resident scrutiny panel

• Customer Service Advisor

  • Jul 2011 - Jan 2015



Beechwood Sales & Lettings

• Bakewell, Derbyshire

• Administrator / Rental Specialist

  • Nov 2007 - Jul 2011