Lisa Tunhage
Medical Receptionist at Rebalance Sports Medicine- Claim this Profile
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Bio
Ville Johansson
I have had the pleasure of working with Lisa for six months as Lisa has been part of a larger project at D&B Europe. In this project we have released, a number of functions related to the backend in our new risk and credit offering tested and Lisa has been involved in verifying that new functions worked before we put them into the product (User acceptance testing) among other things. Lisa is pragmatic, aqick learner and work well under pressure always with a always with a smile. She cares about the customer's best interests and has a holistic perspective. I can highly recommend Lisa!
Ville Johansson
I have had the pleasure of working with Lisa for six months as Lisa has been part of a larger project at D&B Europe. In this project we have released, a number of functions related to the backend in our new risk and credit offering tested and Lisa has been involved in verifying that new functions worked before we put them into the product (User acceptance testing) among other things. Lisa is pragmatic, aqick learner and work well under pressure always with a always with a smile. She cares about the customer's best interests and has a holistic perspective. I can highly recommend Lisa!
Ville Johansson
I have had the pleasure of working with Lisa for six months as Lisa has been part of a larger project at D&B Europe. In this project we have released, a number of functions related to the backend in our new risk and credit offering tested and Lisa has been involved in verifying that new functions worked before we put them into the product (User acceptance testing) among other things. Lisa is pragmatic, aqick learner and work well under pressure always with a always with a smile. She cares about the customer's best interests and has a holistic perspective. I can highly recommend Lisa!
Ville Johansson
I have had the pleasure of working with Lisa for six months as Lisa has been part of a larger project at D&B Europe. In this project we have released, a number of functions related to the backend in our new risk and credit offering tested and Lisa has been involved in verifying that new functions worked before we put them into the product (User acceptance testing) among other things. Lisa is pragmatic, aqick learner and work well under pressure always with a always with a smile. She cares about the customer's best interests and has a holistic perspective. I can highly recommend Lisa!
Credentials
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Diplomerad DSO
EVERTRUSTMar, 2020- Oct, 2024 -
EFSET EXPRESS High Proficiency (CEFR C1/C2)
EF Education First
Experience
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Rebalance Sports Medicine
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Canada
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Wellness and Fitness Services
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1 - 100 Employee
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Medical Receptionist
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Feb 2023 - Present
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LXT
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Canada
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Information Services
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100 - 200 Employee
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Transcriptionist
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Nov 2022 - Jan 2023
Responsible for the Swedish audio files that required transcription and quality control. Delivered above average content accuracy (98.56%) Produced above average amount of audio files (350 files/h) - Quality Review transcription - Transcription - audio to text data entry Responsible for the Swedish audio files that required transcription and quality control. Delivered above average content accuracy (98.56%) Produced above average amount of audio files (350 files/h) - Quality Review transcription - Transcription - audio to text data entry
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Wychwood Park Animal Hospital
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Canada
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Research
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1 - 100 Employee
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Veterinary Assistant/Receptionist
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Oct 2021 - Sep 2022
Animal care - in preparation of, during and after appointments, in-house care and surgeries Office management Data entry/CRM management Insurance claim processing Customer service Billing setups and payment processing Appointment bookings Medication and laboratory administration Inventory and product ordering Radiology and surgery preparation Opening and closing procedures Organizational projects Website administration Animal care - in preparation of, during and after appointments, in-house care and surgeries Office management Data entry/CRM management Insurance claim processing Customer service Billing setups and payment processing Appointment bookings Medication and laboratory administration Inventory and product ordering Radiology and surgery preparation Opening and closing procedures Organizational projects Website administration
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Dun & Bradstreet Europe
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Information Services
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700 & Above Employee
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Fulfillment Specialist Web & Billing Sweden
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Apr 2021 - Sep 2021
Delivered setups and billing of products in the risk- and credit business area to customers in a team of 10 in accordance to signed contracts Collaborated closely with IT and Compliance in collaboration forums held by our team Provided second line support for statistics, invoice and content inquires Daily operations contained billing related tasks such as invoicing, changes of invoice details, credit of invoices Migrated 550 customers from a legacy risk&credit product to a new flagship risk&credit product over the course of ten months with a total value of 8,2 million SEK. Participated in systematic and methodical quality work to improve the business and over time minimize negative customer impact from quality deviations through improvement projects Show less
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Bisnode
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Sweden
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Information Services
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400 - 500 Employee
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Fulfillment Specialist Web & Billing
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Oct 2020 - Apr 2021
Delivered setups and billing of products in the risk- and credit business area to customers in a team of 10 in accordance to signed contractsCollaborated closely with IT and Compliance in collaboration forums held by our teamProvided second line support for statistics, invoice and content inquiresDaily operations contained billing related tasks such as invoicing, changes of invoice details, credit of invoicesMigrated 550 customers from a legacy risk&credit product to a new flagship risk&credit product over the course of ten months with a total value of 8,2 million SEK.Participated in systematic and methodical quality work to improve the business and over time minimize negative customer impact from quality deviations through improvement projects Show less
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Customer Service Agent
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Aug 2018 - Oct 2020
Supported customers via telephone, chat, CRM and e-mail with content interpretation, troubleshooting, user admin, incident reporting and invoice inquiries in a team of 6 credit product specialists.Actively contributed with input and identification of improvements. Delivered ca 35 documented improvements, primarily focused on routine- and process, such as updating onboarding manuals for new and old products, bug fixes on websites and internal ruleset documentation.Risk/Credit/AML/KYC product incident monitoring and reporting according to SLA'sClose collaboration with IT-department during incidents and troubleshootingFormed and managed a collaboration and product education forum between two customer service teams. After 4 sessions the teams were able to back each other up and make time for uninterrupted internal team meetings, training sessions, backlog management etc. Show less
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KFX HR-partner
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Sweden
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Human Resources Services
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1 - 100 Employee
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Consultant
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Aug 2018 - Feb 2019
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Delicacy shop assistant
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Jun 2012 - Jul 2018
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Bemannica
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Sweden
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Staffing and Recruiting
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1 - 100 Employee
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Consultant
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Aug 2016 - May 2018
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Barista & Shop assistant
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Mar 2014 - Jun 2015
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Curves
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Armenia
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IT Services and IT Consulting
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1 - 100 Employee
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Coach & class instructor
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Jan 2013 - Jun 2013
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Education
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2015 - 2018
Lunds universitet
Service Management - Retail management -
2012 - 2012
FömedC, Försvarsmakten
Grundläggande Militär Utbildning (GMU) -
2010 - 2012
Göteborgs Högre Samskola
Social Sciences Programme, Economics
Community
