Experience

Kreber

• United States
• Advertising Services
• 1 - 100 Employee

• HR Coordinator

  • Sep 2010 - Present

  Columbus, Ohio Area



Best Restaurant Equipment & Design

• Customer Service Manager

  • Oct 2006 - Jul 2009

  Oversee operations sales administrations and service of $8 million division; scope of responsibilities include hands-on sales administration, customer service, sales, purchasing (including vendor negotiations), inventory, accounts receivable and project management; ensure performance of 5 direct reports and provide leadership for 3 cross-functional work teams. Play instrumental role in planning, organization, guidance and evaluation division operations; also assist with continuous… Show more Oversee operations sales administrations and service of $8 million division; scope of responsibilities include hands-on sales administration, customer service, sales, purchasing (including vendor negotiations), inventory, accounts receivable and project management; ensure performance of 5 direct reports and provide leadership for 3 cross-functional work teams. Play instrumental role in planning, organization, guidance and evaluation division operations; also assist with continuous improvement initiatives, redesign of procedures, and execution of best practice strategic activities. Improved customer satisfaction 10%, increased revenue $1.6 million annually, elevated margin 2.6%, and expanded customer base 15% Lowered returns 77%, to less than ½ percent of sales (best in industry) via modification of customer service bonus program. Effectively managed highly-visible customers including Applebee's, Carino's, Steak N Shake, Houston's, Famous Dave's, and Charley's Grilled Subs. Facilitated operational enhancements by refocusing division on continuous quality improvement and redesigning work flows and procedures. Decreased purchase order times 10% through implementation of automated process replacing paper system. Increased profit margin 2% through implementation of program billing surcharges for prepaid freight customers. Improved invoice timing 50% (reducing turnaround from 2 days to 1) through reengineering of invoicing procedures, elimination of redundancies, and placement of crosschecks minimizing errors. Show less



Best Restaurant Equipment & Design, Inc.

• Wholesale
• 1 - 100 Employee

• Purchasing Agent

  • Feb 2006 - Oct 2006

  Positioned to carry out all facets of purchasing operations including purchase order processing, vendor term negotiations (including special freight programs and discounts), and inventory costs. Improved productivity by streamlining procedures, facilitating communications between departments

• Sales Coordinator

  • Jun 2003 - Feb 2006

  Columbus, Ohio Area Provided comprehensive support to national account managers responsible for smallwares kitchen supplies, small equipment and tabletop items. Developed relationships with major casual dining restaurant chains including Applebee's, Carino's, Steak N Shake, Houston's, Famous Dave's, and Charley's Grilled Subs. Recognized with 2004 Customer Service Award for "Best Customer Service" Recipient of Top Gun Coordinator award for highest sales volume, 2004, 2005, 2006. Appointed responsibility… Show more Provided comprehensive support to national account managers responsible for smallwares kitchen supplies, small equipment and tabletop items. Developed relationships with major casual dining restaurant chains including Applebee's, Carino's, Steak N Shake, Houston's, Famous Dave's, and Charley's Grilled Subs. Recognized with 2004 Customer Service Award for "Best Customer Service" Recipient of Top Gun Coordinator award for highest sales volume, 2004, 2005, 2006. Appointed responsibility for all new employee training programs as well as revision of standard operating procedures. Wrote and published sales presentation training manual. Reduced personal returns 0.1% of sales through implementation of time management techniques and practicing continual process improvement.



The Ohio State University Toxicology Laboratory

• Research Assoicate

  • Jun 1991 - Feb 2004

  Columbus, Ohio Area Laboratory Manager – Research Associate, August 1991 to February 1994 Administered laboratory operations while simultaneously functioning as liaison between technologist and laboratory directors (both university professors and researchers); hired, trained and evaluated performance of laboratory employees. Responsible for additional quality control and network administration (resolving computer issues). Mediated resolution of employee/employer conflicts within employee dispute system for Ohio… Show more Laboratory Manager – Research Associate, August 1991 to February 1994 Administered laboratory operations while simultaneously functioning as liaison between technologist and laboratory directors (both university professors and researchers); hired, trained and evaluated performance of laboratory employees. Responsible for additional quality control and network administration (resolving computer issues). Mediated resolution of employee/employer conflicts within employee dispute system for Ohio State University. Project lead on database development and implementation for entire testing facility. Reduced results turnaround time from 5 days to 2 days through comprehensive redesign of laboratory workflow as well as revision and update of standard operating procedures and compensation plan; also implemented management methods to improve workflow, simplify reporting procedures and reduce costs. Show less



AquaTech Solutions

• Office Manager

  • Jul 2001 - Mar 2003

  Columbus, OH



Lamarann Group

• Office Manager

  • Aug 2000 - Jun 2001

  Columbus, Ohio Area



Purchase Plus

• Data Entry Manager

  • Dec 1998 - Dec 2000

  Columbus, Ohio Area



American Red Cross

• United States
• Non-profit Organizations
• 700 & Above Employee

• Medical Technologist

  • Oct 1989 - Feb 1991

  Columbus, Ohio Area Performed entire scope of testing and processing components on blood products for public and private use



Doctor's Hospital

• Outpatient Service Supervisor

  • Jul 1988 - Sep 1989

  Columbus, Ohio Area Coordinated and oversaw all facets of in-house and outpatient services (including blood collection and processing) as well as satellite laboratory staff and training; supervised 4 employees. Communicated with and enhanced physician experience through development of onsite phlebotomy and basic laboratory services; also reviewed and updated standard operating procedures as well as coordinated new office set up and staffing. Instrumental in experimental project decreasing turn-around times for… Show more Coordinated and oversaw all facets of in-house and outpatient services (including blood collection and processing) as well as satellite laboratory staff and training; supervised 4 employees. Communicated with and enhanced physician experience through development of onsite phlebotomy and basic laboratory services; also reviewed and updated standard operating procedures as well as coordinated new office set up and staffing. Instrumental in experimental project decreasing turn-around times for emergency room laboratory tests (facilitated by establishing "mini" laboratory for selected critical tests within emergency room); ultimately reduced laboratory testing times 35 minutes (for selected tests) and led to improved patient care. Show less