Experience

yourtown

• Australia
• Individual and Family Services
• 300 - 400 Employee

• Wage Subsidy Administrator

  • Apr 2023 - Present



Campbell Page

• Australia
• Non-profit Organizations
• 200 - 300 Employee

• Wage Subsidy Administator

  • Jan 2021 - Apr 2023

   Supporting employers with Wage Subsidy requirements to make it smooth and efficient Completing compliance checks to ensure all Wage Subsidies are compliant against our Funder Guidelines Assessing eligibility for all instalments Meeting Funder requirements in terms of timeframes Liaising with internal and external stakeholders Attention to details and strong administration skills Following internal procedures and workflows Proficient in Microsoft Office and managing complex Excel spreadsheets Advanced understanding of Wage Subsidies across all Employment Service Programs that we provide High level of understanding ESS Customer service Delegation of work tasks Peer mentoring Conflict resolution Show less

• Contract Assurance Consultant (Secondment)

  • Dec 2021 - Jun 2022

   Managing Wage Subsidy team Team engagement and alignment Team coaching through regular meetings Provide support to Wage Subsidy Administrators by processing Wage Subsidy claims in peak times  Identifying and facilitating areas of additional training requirements to the organisation Raising awareness regarding compliance issues and trends, providing recommendations to improve where required Provide contract assurance support for ParentsNext, jobactive & DES in times of frontline resource turnover  Complete Continuous Improvement Reviews in accordance with the Risk Management Plan and produce a report for each Respond to departmental, customer and legal requests for information, including FOI requests and Complaints through NCSL or CRRS  Review evidence and other documentation prior to submission to various departments to assess compliance during departmental audits Review all policies, procedures, forms and communications developed internally by frontline operations to ensure compliance  Quarterly review of Funder guideline changes which may include updating of Procedures, Workflows and Forms  Ensuring all internal Procedures, Workflows and Forms are current with Funder Guidelines Assist to mitigate contract and general compliance risks Show less

• Candidate Coach Industry Specialist

  • Jul 2011 - Dec 2020

   Quality Customer Experience & Successful Outcomes for Job Seekers – engagement, placements & outcomes Contributing to Team and Employment Regions Performance & Internal Relationships Community & Employer Relationship Management Quality & Compliance Adherence – Quality of claims, compliance capability Specialising in Non-Vocational Barriers Works towards and achieves KPI’s Conflict resolution Effective referral service Training and mentoring support to fellow colleagues Site Safety Co-Ordinator Work Development Order Sponsor for Revenue NSW Show less