Business Support Coordinator

• Feb 2021 - Present

Certified Auditor

• Mar 1987 - Jul 2020

Customer Service Representative

• 2000 - 2007

Call center CSR for incoming and outgoing calls. Fielded complaints, new directives for insurance exam appointments. Reviewed paperwork to be used for exam before releasing to applicable offices. Tracked pending issues for follow up until issues resolved. Created training manual for system use when multiple departments were merged.

Customer Service Representative

• 1997 - 2000

CSR for electronic application services division. Fielded incoming calls for new orders, problems, tracing of completed work. Assisted in training of interviewers on the new processes. Assisted in writing of training materials. Trained new CSR's in job expectations.

MRR Review

• 1995 - 1997

Review of medical records to verify correct records released as requested by client. Followed up with providers/facilities to obtain missing/correct documentation as needed. Created billing ticket for accounting. Created packaging for delivery according to client specifications.

PHI Interviewer

• 1987 - 1996

Made contact with proposed insured's to obtain personal history information for use by insurance underwriters. Carefully recorded responses to set questions required by clients.

Internal Auditor

• 2007 - 2020

Auditing of exam paperwork, credentialing of examiner staff. Assisted in delivery of data for internal error tracking system. Lead Auditor in MRR Division. Auditing of production staff primary job. Created auditing tools for audit and reporting of results. Worked in accounts receivable for a time to clear up invoices for records received; set up tools for vendors to use to streamline past due invoicing. Auditing of exam paperwork, credentialing of examiner staff. Assisted in delivery of data for internal error tracking system. Lead Auditor in MRR Division. Auditing of production staff primary job. Created auditing tools for audit and reporting of results. Worked in accounts receivable for a time to clear up invoices for records received; set up tools for vendors to use to streamline past due invoicing.