Lisa Spencer
Sales & Business Development Manager at Cornish Rock Gin- Claim this Profile
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Topline Score
Bio
Paul. Baker
Lisa is an exceptional professional who always strives for the best not only for her customers but also for her colleagues. She is results focussed delivering on her business objectives whilst never losing sight of the needs of her team, both as individuals and a group. Lisa has honed a broad range of skills, including relationship management & development, talent development, commercial acumen and operational/ process improvement, but most importantly, Lisa excels at doing business with people.You can throw any challenge at Lisa, and not only will she rise to it but do it in such a way that those around her step up and go on the journey with Lisa. Whatever Lisa’s next role is and whatever sector it is in, her new employer will be lucky to have her.
Steve Hills
Support by its very nature is reactive and the way that Lisa manages her teams means they are structured and focused on the delivery to the customer. Having worked in companies who have their own support area, the structure and guidance from Lisa made any transition form delivery to support a slick and seamless process. For all tasks within and connected to the support department have detailed processes to enable a structured work method that Lisa implemented into the business.
Paul. Baker
Lisa is an exceptional professional who always strives for the best not only for her customers but also for her colleagues. She is results focussed delivering on her business objectives whilst never losing sight of the needs of her team, both as individuals and a group. Lisa has honed a broad range of skills, including relationship management & development, talent development, commercial acumen and operational/ process improvement, but most importantly, Lisa excels at doing business with people.You can throw any challenge at Lisa, and not only will she rise to it but do it in such a way that those around her step up and go on the journey with Lisa. Whatever Lisa’s next role is and whatever sector it is in, her new employer will be lucky to have her.
Steve Hills
Support by its very nature is reactive and the way that Lisa manages her teams means they are structured and focused on the delivery to the customer. Having worked in companies who have their own support area, the structure and guidance from Lisa made any transition form delivery to support a slick and seamless process. For all tasks within and connected to the support department have detailed processes to enable a structured work method that Lisa implemented into the business.
Paul. Baker
Lisa is an exceptional professional who always strives for the best not only for her customers but also for her colleagues. She is results focussed delivering on her business objectives whilst never losing sight of the needs of her team, both as individuals and a group. Lisa has honed a broad range of skills, including relationship management & development, talent development, commercial acumen and operational/ process improvement, but most importantly, Lisa excels at doing business with people.You can throw any challenge at Lisa, and not only will she rise to it but do it in such a way that those around her step up and go on the journey with Lisa. Whatever Lisa’s next role is and whatever sector it is in, her new employer will be lucky to have her.
Steve Hills
Support by its very nature is reactive and the way that Lisa manages her teams means they are structured and focused on the delivery to the customer. Having worked in companies who have their own support area, the structure and guidance from Lisa made any transition form delivery to support a slick and seamless process. For all tasks within and connected to the support department have detailed processes to enable a structured work method that Lisa implemented into the business.
Paul. Baker
Lisa is an exceptional professional who always strives for the best not only for her customers but also for her colleagues. She is results focussed delivering on her business objectives whilst never losing sight of the needs of her team, both as individuals and a group. Lisa has honed a broad range of skills, including relationship management & development, talent development, commercial acumen and operational/ process improvement, but most importantly, Lisa excels at doing business with people.You can throw any challenge at Lisa, and not only will she rise to it but do it in such a way that those around her step up and go on the journey with Lisa. Whatever Lisa’s next role is and whatever sector it is in, her new employer will be lucky to have her.
Steve Hills
Support by its very nature is reactive and the way that Lisa manages her teams means they are structured and focused on the delivery to the customer. Having worked in companies who have their own support area, the structure and guidance from Lisa made any transition form delivery to support a slick and seamless process. For all tasks within and connected to the support department have detailed processes to enable a structured work method that Lisa implemented into the business.
Experience
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Cornish Rock Gin
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United Kingdom
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Food and Beverage Services
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1 - 100 Employee
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Sales & Business Development Manager
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Jun 2020 - Present
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FLEETCOR
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United States
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Financial Services
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700 & Above Employee
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Head of Customer Management
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Mar 2017 - Dec 2019
FLEETCOR (NYSE: FLT) is a leading independent global provider of specialized payment products and services including fleet cards, food cards, corporate lodging discount cards and other specialized payment services for businesses throughout the world. FLEETCOR (NYSE: FLT) is a leading independent global provider of specialized payment products and services including fleet cards, food cards, corporate lodging discount cards and other specialized payment services for businesses throughout the world.
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IP Integration
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United Kingdom
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Telecommunications
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100 - 200 Employee
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Head of Managed Services
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Feb 2014 - Nov 2016
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Enghouse Interactive
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United States
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Software Development
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500 - 600 Employee
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International Director of Customer Services
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Nov 1998 - Oct 2013
- To manage the overall delivery of the highest level of Customer Satisfaction and technical support to the Enghouse Interactive EMEA base through leadership and management of operational functions and processes. - To manage the team in line with department standards, revenue/cost targets and delivery services to world class standards. - To define and manage key strategic initiatives associated with continuous improvement programmes. -To measure and report both quantitative and qualitative performance data to the management team. - Drive forward these metrics and activities required to ensure the effectiveness, efficiency and profitability of the customer services organisation. - Drive forward Global customer services plans required to mature the service offerings across other geographic regions. - Ensure systems and structure in place to provide robust and reliable service to our customers and continue to evolve a leading edge support strategy. - Generate ideas and initiatives to maintain and grow revenue for services. - Monitor and measure end to end service delivery performance and provide management reporting as necessary. - Manage customer escalations and respond to complaints ensuring ‘lessons learnt’ are fed back into the business and effective corrective actions are defined and implemented. - Establish and maintain a strong relationship with key customers and partners, ensuring feedback is considered in relation to our offerings and performance. - Define, implement and maintain Service and Support process/activities required to support the professional uptake of new product ranges required. - Provide Coaching and management to the team – ensuring the personal development of managers and staff. - Co-ordinate customer services activities in support of the NPI processes, product launch and development activity. Show less
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Education
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St. Augustines of Canterbury
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