Experience

Laurel Health Care Company

• United States
• Hospitals and Health Care
• 1 - 100 Employee

• Director of Recreational Therapy

  • 2011 - Present

  Director of ActivitiesLaurel Healthcare - Athens, OH2011 to Present• Successfully planned and executed events and programs designed to enrich the lives of our guests, meeting all state requirements with no deficiencies• Coordinated fundraising campaigns and events within the surrounding community to procure donations to enrich the activity program• Spearheaded a new volunteer program to recruit members of community to enhance the level of support for residents and staff• Implemented counseling techniques, interventions, and personalized treatment plans to aid patients with recuperation by improving social, cognitive, emotional and physical skills• Devised personalized treatment plans, communicated with referring physicians and provided referrals based on patient evaluations• Supervised and motivated an activity department team comprised of staff, interns and volunteers• Served as interim social service director on an as-needed basis, assisted with discharge planning, community resources and insurance reviews /updates• Acted as a consultant for new activity directors in other facilities, assisting with setting up programs, calendaring, staffing, meeting state requirements, documentation, creative programming ideas and maintaining a budget



Provider Services Inc.

• Admissions and Marketing Director

  • 2005 - 2011

  Director of Marketing and AdmissionsHickory Creek Nursing Home - The Plains, OH• Increased community awareness and developed new business relationships with neighboring counties• Negotiated rates with multiple insurance agencies while educating clients about individual coverage• Designed new marketing materials, advertisements and promotional campaigns• Recruited new physicians to oversee client care resulting in an increase of overall census and general client satisfaction• Increased Medicare referrals to create a higher quality mix



Disney Vacation Club

• Travel Arrangements
• 300 - 400 Employee

• Sales Assistant

  • 2003 - 2005

  Document Preparation Administrator and Sales AssociateWalt Disney World Resort - Lake Buena Vista, FL2003 to 2005• Pre-qualified Disney World Guests for Disney Vacation Club eligibility• Performed guided tours of potential properties• Prepared Guests for screening and coordinated appointments• Prepared and reviewed legal documents to ensure accuracy• Maintained optimal conversion rate throughout term Document Preparation Administrator and Sales AssociateWalt Disney World Resort - Lake Buena Vista, FL2003 to 2005• Pre-qualified Disney World Guests for Disney Vacation Club eligibility• Performed guided tours of potential properties• Prepared Guests for screening and coordinated appointments• Prepared and reviewed legal documents to ensure accuracy• Maintained optimal conversion rate throughout term



Extendicare

• Canada
• Hospitals and Health Care
• 700 & Above Employee

• Marketing Director and Admissions

  • 2001 - 2003

  Director of Marketing and AdmissionsExtendicare Health Services, Inc. - Hilliard, OH2002 to 2003• Revitalized community perception of The Arbors at Hilliard, a dated facility• Developed new marketing plan for team• Cultivated new referral networks• Achieved and maintained a 30 percent increase in gross revenue Director of Marketing and AdmissionsExtendicare Health Services, Inc. - Hilliard, OH2002 to 2003• Revitalized community perception of The Arbors at Hilliard, a dated facility• Developed new marketing plan for team• Cultivated new referral networks• Achieved and maintained a 30 percent increase in gross revenue



Walt Disney World

• United States
• Entertainment Providers
• 700 & Above Employee

• Guest Relations

  • 1996 - 2003

  Epcot Center Guest Relations Hostess/VIP Tour GuideWalt Disney World Resort - Lake Buena Vista, FL1997 to 2003• Provided guest service recovery resulting in guests “Maintaining the Magic”• Coordinated special events and made “Magical Memories”• Planned itineraries and conducted tours for celebrities and other VIP Guests Epcot Center Guest Relations Hostess/VIP Tour GuideWalt Disney World Resort - Lake Buena Vista, FL1997 to 2003• Provided guest service recovery resulting in guests “Maintaining the Magic”• Coordinated special events and made “Magical Memories”• Planned itineraries and conducted tours for celebrities and other VIP Guests



Florida Metropolitan University

• Higher Education
• 1 - 100 Employee

• Admissions Counselor

  • 2001 - 2002

  Admissions CounselorFlorida Metropolitan University - Orlando, FL2001 to 2002• Generated revenue while creating new client base• Met predetermined sales goals and converted leads• Served as career counselor and life coach to potential students Admissions CounselorFlorida Metropolitan University - Orlando, FL2001 to 2002• Generated revenue while creating new client base• Met predetermined sales goals and converted leads• Served as career counselor and life coach to potential students



HCR Manorcare

• Admissions and Marketing Director

  • 1997 - 2001

  Director of MarketingHCR ManorCare - Winter Park, FL1997 to 2001● Trained staff in customer service and conflict resolution● Planned and implemented special events in the community● Served as a liaison between the health campus and area hospitals/community to create positive relationships Director of MarketingHCR ManorCare - Winter Park, FL1997 to 2001● Trained staff in customer service and conflict resolution● Planned and implemented special events in the community● Served as a liaison between the health campus and area hospitals/community to create positive relationships