Experience

Allendale Columbia School
• United States
• Primary and Secondary Education
• 1 - 100 Employee
• Admissions Assistant

  • Dec 2010 - Present


John W. Danforth Company

• United States
• Construction
• 200 - 300 Employee

• Commercial Service Coordinator

  • Jan 2006 - Nov 2010

  Responsible for the day to day operations of the Rochester Service Department. Managed the Service Department for efficiency and productivity. Supervised a fleet of eleven service technicians and engineers, servicing Western New York. Reviewing and pricing of work orders for invoicing. Coordinate the service schedule between technicians, engineers and commercial clients. Managed the project plans for adherence to timeline and budget. Interacted directly with manufacturers to assure the best pricing and product availability for the client. Provided client quotations and documented project expectations. Maintained a client database of more than 20,000 records. Show less



Ancoma Mechanical

• United States
• Consumer Services

• Dispatcher

  • Nov 2002 - Oct 2005

  Responsible for daily routing and dispatching of over thirty service technicians in the Upstate NY region. Expedited incoming emergency customer calls. Planned the daily service routes efficiency. Maintained inventory database and managed purchase orders. Customer communication and sales consulting. Responsible for daily routing and dispatching of over thirty service technicians in the Upstate NY region. Expedited incoming emergency customer calls. Planned the daily service routes efficiency. Maintained inventory database and managed purchase orders. Customer communication and sales consulting.



ABR Wholesalers

• United States
• Wholesale
• 1 - 100 Employee

• Inside Sales/Customer Service

  • Dec 1999 - Oct 2002

  Worked point of sale and telephone customers in the wholesale heating and air conditioning business. Wrote, processed and assembled orders for pickup or delivery. Increased revenue by maintaining relationships with long term customers and worked with new customers to develop and procure business. Processed all warranties for customers through the manufacturers. Handled all aspects of the sales process from beginning to delivery. Fostered client loyalty by quickly resolving and responding to issues. Show less



Betlem Service

• United States
• Construction

• Service and Marketing Coordinator

  • Jan 1998 - Dec 1999

  Responsible for organizing and scheduling the residential sales team by interacting with customers to meet their needs efficiently. Dispatched service technicians to assure prompt service. Monitored inventory of new HVAC equipment for installations. Successfully created layout and design of direct mail pieces and negotiated for the best price and service of bulk mail and printing. Increased profitability by increasing sales volume and reducing cost per sale. Responsible for organizing and scheduling the residential sales team by interacting with customers to meet their needs efficiently. Dispatched service technicians to assure prompt service. Monitored inventory of new HVAC equipment for installations. Successfully created layout and design of direct mail pieces and negotiated for the best price and service of bulk mail and printing. Increased profitability by increasing sales volume and reducing cost per sale.



Fasino's Power Brake

• Parts & Inventory Supervisor

  • Mar 1992 - Dec 1997

  Accurately met the needs of a wide variety of customers from the industrial marketplace. Coordinated with vendors to replenish inventory or to meet special requirements. Maintained inventory and client databases. Purchase order management. Negotiated supply contracts with distributors and new key accounts. Accurately met the needs of a wide variety of customers from the industrial marketplace. Coordinated with vendors to replenish inventory or to meet special requirements. Maintained inventory and client databases. Purchase order management. Negotiated supply contracts with distributors and new key accounts.