Lisa Schneider
Provider Service Representative at PTPN- Claim this Profile
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Topline Score
Bio
Steve Blizin
Lisa provides vital contributions to the organization here at PTPN. Her excellent customer service skills have proven to be an asset for both internal and external clientele. She is a strong front-line representative for PTPN. She excels at prioritizing multiple customer inquiries to maximize peak efficiencies. She is great to work with: Always affable, absolutely organized and highly effective. Over the last few years, she has continually developed her talents. She has taken on more and more responsibility within the organization. I would not be surprised to see her running the department in very short order. She definitely has the
Steve Blizin
Lisa provides vital contributions to the organization here at PTPN. Her excellent customer service skills have proven to be an asset for both internal and external clientele. She is a strong front-line representative for PTPN. She excels at prioritizing multiple customer inquiries to maximize peak efficiencies. She is great to work with: Always affable, absolutely organized and highly effective. Over the last few years, she has continually developed her talents. She has taken on more and more responsibility within the organization. I would not be surprised to see her running the department in very short order. She definitely has the
Steve Blizin
Lisa provides vital contributions to the organization here at PTPN. Her excellent customer service skills have proven to be an asset for both internal and external clientele. She is a strong front-line representative for PTPN. She excels at prioritizing multiple customer inquiries to maximize peak efficiencies. She is great to work with: Always affable, absolutely organized and highly effective. Over the last few years, she has continually developed her talents. She has taken on more and more responsibility within the organization. I would not be surprised to see her running the department in very short order. She definitely has the
Steve Blizin
Lisa provides vital contributions to the organization here at PTPN. Her excellent customer service skills have proven to be an asset for both internal and external clientele. She is a strong front-line representative for PTPN. She excels at prioritizing multiple customer inquiries to maximize peak efficiencies. She is great to work with: Always affable, absolutely organized and highly effective. Over the last few years, she has continually developed her talents. She has taken on more and more responsibility within the organization. I would not be surprised to see her running the department in very short order. She definitely has the
Experience
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PTPN
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United States
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Wellness and Fitness Services
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100 - 200 Employee
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Provider Service Representative
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Aug 2011 - Present
Perform credentialing and re-credentialing of therapy offices including conducting primary source verification, on-site surveys, and writing up reports.Liaison between managed care contracts and therapy offices including problem solving of contract disputes and reimbursement values, fixing database errors, and handling delicate customer service issues.Routinely coordinate and facilitate live online group presentations and discussions about government and industry regulations, among therapy offices across CA, GA, TN, FL, MA, PA, NJ, NY, MI, and OH. Supervise audits with managed care clients, including organizing and preparing credentialing files, annual review of NCQA guidelines, and creating and updating credentialing policies & procedures.
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Borders
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Retail
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700 & Above Employee
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Interim Key Holder/Inventory Processing Team
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May 2006 - Aug 2011
Responsible for managerial duties including assigning tasks & supervising all employees, as well as picking up till, tracking sales, verifying deposits, and handling delicate customer service issues.Daily IPT tasks include organization & structure (unpacking, alphabetizing, shelving, pulling, product), tracking inventory (receiving, detailing, and packing shipments), bookselling, and taking customer calls. Responsible for managerial duties including assigning tasks & supervising all employees, as well as picking up till, tracking sales, verifying deposits, and handling delicate customer service issues.Daily IPT tasks include organization & structure (unpacking, alphabetizing, shelving, pulling, product), tracking inventory (receiving, detailing, and packing shipments), bookselling, and taking customer calls.
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Education
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2003 - 2008
California State University-Northridge
B.A., Psychology
Community
