Service Dispatcher

• Jan 2023 - Present

Loan Processor Assistant

• May 2020 - Present

I assist with the process of preparing mortgage loans for approval and send to underwriting. I assist with the process of preparing mortgage loans for approval and send to underwriting.

Medical Biller/ Office Manager

• Sep 2022 - Nov 2022

Funding Specialist

• Aug 2018 - May 2020

Assisting homeowner's with payments, deferments or guidance with getting their home loans on track. Assisting homeowner's with payments, deferments or guidance with getting their home loans on track.

Quality Contact Monitor

• May 2015 - Aug 2018

I monitor agents calls to ensure they are following guidelines and abiding by state laws while collecting payments. Grading their calls on a scale of excellence. I monitor agents calls to ensure they are following guidelines and abiding by state laws while collecting payments. Grading their calls on a scale of excellence.

Account Debt Specialist

• Jan 2015 - May 2015

I assisted customer's with overdrawn checking or savings accounts, or if the accounts had been charged off. I would take the payments to clear the accounts information. I assisted customer's with overdrawn checking or savings accounts, or if the accounts had been charged off. I would take the payments to clear the accounts information.

Account Specialist

• Aug 2006 - Mar 2012

Responsible for processing insurance information. • Coordinates collections and delinquent unpaid accounts. • Communicate with client contact concerning all issues related to billing, posting, and payments. • Call payers to resolve underpayments. • Able to multi-task , in a fast pace and vibrant work environment Responsible for processing insurance information. • Coordinates collections and delinquent unpaid accounts. • Communicate with client contact concerning all issues related to billing, posting, and payments. • Call payers to resolve underpayments. • Able to multi-task , in a fast pace and vibrant work environment

Account Specialist

• 2006 - 2012

Responsible for processing insurance information. • Coordinates collections and delinquent unpaid accounts. • Communicate with client contact concerning all issues related to billing, posting, and payments. • Call payers to resolve underpayments. • Able to multi-task , in a fast pace and vibrant work environment Responsible for processing insurance information. • Coordinates collections and delinquent unpaid accounts. • Communicate with client contact concerning all issues related to billing, posting, and payments. • Call payers to resolve underpayments. • Able to multi-task , in a fast pace and vibrant work environment

Billing Specialist

• Feb 2005 - Aug 2006

• Prepares and submits clean claims to various insurance companies either • Answers questions from patients, clerical staff and insurance companies. electronically or by paper. • Identifies and resolves patient billing complaints. • Prepares, reviews and sends patient statements • Evaluates patient’s financial status and establishes budget payment plans. • Follows and reports status of delinquent accounts. • Reviews accounts for possible assignment and makes recommendations to the • Billing Supervisor, also prepares information for the collection agency. • Performs daily backups on office computer system • Performs various collection actions including contacting patients Show less